Pay: $0 per year - $0 per year At Great Wolf, the Housekeeping Manager brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role inspects facilities, recommends upgrades when needed, establishes workflows, standard procedures, and quality control plans. The Manager oversees all housekeeping operations and pack members to ensure guests have a worry-free stay.Join our Pack: •Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels •Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives •Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training •Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund •Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized. Benefits: •Medical, Dental, and Vision insurance •Health savings account •Telehealth resources •Life insurance •401K with employer match •Paid vacation time off •Paid parental leave Essential Duties & ResponsibilitiesLeads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceededImplements and manages inventory processes through the assistance of the Housekeeping SupervisorsDrives, reviews and ensures proper completion of and alignment to the work order processAssists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolutionImplements the Director's financial strategy to manage budget and labor, operating expense forecastsLeads and mentors direct staff and Housekeeping employees, including:Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintainedTrains new Pack Members and ensures continued training and development of current staffManages and drives training and development of supervisorsCommunicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetingsEnsures compliance and timely completion of the performance appraisal process; identifies key talent and plans for developmentModels and upholds the Great Wolf guest service standards of excellenceEnsures guest requests of the Housekeeping department are handled in a professional and timely mannerContinuously raises the bar for Housekeeping guest service focusActively participates in the Manager On Duty ProgramAddresses and resolves any guest concerns as needed to ensure guest satisfactionEnsures daily, weekly, monthly, and annual safety and compliance standards are upheld and advancedCommunicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standardsConducts and monitors Hazard Communications Programs twice yearlyInvestigates, reports and records inappropriate behavior by staff, guests or suspicious personsRequired Qualifications & SkillsHigh School diploma or equivalent experienceMinimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory positionDemonstrated knowledge and experience in labor management schedulingDemonstrated ability to lead diverse teamsDemonstrated analytical, planning, and change implementation abilitiesDemonstrated management skills and abilities including conflict resolution, coaching, development, and team buildingDemonstrated ability to effectively resolve conflictAbility to work flexible schedule including nights, weekends, and/or Holidays as neededDesired Qualifications & TraitsExperience in Housekeeping, preferably at a resort or large hotelBachelor's degreeCharismatic leader who adjusts leadership style to motivate employees and overcomes challengesInspires and motivates team members to work together and achieve success beyond expectationsTakes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work taskPhysical RequirementsAbility to lift 30 lbs.Ability to stand/walk for long periods of timeAbility to bend, stretch and twistCapable of tolerating exposure to cleaning chemicalsApplication Instructions We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
