LGCY Power is looking for a dynamic and experienced Lead Account Manager to support our Account Management department under the supervision of the Vice President of Project Management.
This role will ensure the smooth operation of all account management processes.
As an integral part of our organization, you will be the primary point of contact for escalated concerns from sales representatives and homeowners, playing a pivotal role in maintaining customer satisfaction.
Lead Account Manager Responsibilities:
1.
Escalated Concerns:
Serve as the main point of contact for escalated concerns from sales representatives and homeowners
Resolve issues promptly, ensuring customer satisfaction and maintaining positive relationships
2.
Training and Development:
Provide comprehensive training to Account Managers on processing Change orders, collecting documentation, and navigating all funding portals
Foster a continuous learning environment to keep the team updated on industry best practices
3.
Cross-Departmental Collaboration:
Work collaboratively across departments to facilitate communication and streamline processes
Build strong relationships with teams such as sales, operations, and finance to enhance overall efficiency
4.
Project Progression Oversight:
Generate weekly reports of total pipeline progress and sales with sales leadership and meet with sales teams to identify potential bottlenecks
Review and submit all necessary documentation/ financial information needed to advance accounts through LGCY financial partners to provide Notice To Proceed (NTP)
Delegate accounts within the CRM using the team's knowledge, skillset, and workload accordingly
Manage the pipeline of the project from the sale through PTO (Permission To Operate) and address any issues in a timely manner
Collaborate with Sales Representatives and Branch Coordinator to resolve any missing loan or contract documentation
Ensure Sales Representative schedules the site survey and obtains required documentation from the homeowner
Review interconnection portals to provide detailed responses to sales representatives
Work with financial institutions and sales representatives to secure and finalize solar loans
Provide excellent customer service to Sales Representatives by assisting with Change Orders, design revisions, and other sales action related tasks
All other duties as assigned
A strong candidate will have the below skillset:
Proven experience in account management or a related supervisory role
Strong interpersonal and communication skills to effectively manage escalated concerns
Ability to effectively train others while creating and maintaining concise departmental SOP's
Demonstrated ability to train and develop team members
Knowledge of change order processes, documentation collection, and funding portals
Cross-departmental collaboration experience, fostering effective communication
Required Skills:
Highschool diploma is required
Previous managerial experience is required
3+ years in the solar industry is required
Exceptional problem-solving skills to address escalated concerns
Training and development expertise to enhance team capabilities
Strong interpersonal skills for effective cross-departmental collaboration
Organizational skills to oversee project progression and team efficiency
Bachelor's degree in business or a related field is preferred
About Us:
LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals.
We are seeking individuals that are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others to do the same.
LGCY is one of the fastest growing residential solar providers in the nation since 2014 and has been recognized as "Best Places to Work" by Glassdoor.
What We Offer:
Competitive compensation
401(k) option with employer match
8 paid holidays
Attractive benefits package including health and dental coverage
Opportunity for career development and advancement with a rapidly growing company
High-energy, fun, and friendly culture
LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace.
Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.
LGCY Power uses the E-Verify employment verification program.