Lead Commission Analyst

Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities.
At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.


We enjoy the important work we do every day in service to our members, partners, colleagues and communities.
To learn more about who we are at Point32Health, click here.


Job Summary
Under the direction of the Manager, the Commissions Lead is responsible for facilitating the administration of multiple, complex, and time sensitive Finance Operation's processes.
Demonstrates understanding of business operations to provide effective guidance for the Finance Operations department, within Corporate Finance, on a daily basis and acts as primary point of contact for all team members.


The position requires a strong business, technical, and analytical discipline as well as troubleshooting skills with the ability to work across multiple systems/interfaces.
This is a cross functional role that interacts heavily with IT, several internal business partners, and external customers/vendors requiring strong written/oral communications skills.


Key Responsibilities/Duties - what you will be doing

TEAM LEAD RESPONSIBILITIES: 65%
Manage the completion of production cycles and related processes, including review and approval of production batches, reconciliations, and controls reporting.
Ensure all production deadlines are met.
Responsible for ongoing day to day relationship management with relevant business partners and vendors.
Includes issue escalation and coordinated resolution, process improvements, and customer service support.
Must understand relationship dependences to be subject matter expert and primary contact.
Lead the resolution of production issues by coordinating with team, internal/external business partners, and IT.
Responsible for analyzing data, validating, and interpreting results and communicating these results effectively.
Assist with corporate projects and departmental initiates to ensure successful implementation and integration of all business processes.
Interact effectively with Program and Project Managers and assist with other department projects as needed.
Assist with ongoing system maintenance, configuration, and enhancements.
Create and maintain policies and procedures and workflows, facilitate cross-training, implement process improvements, and ensure adequate controls are in place.
Ensure corporate controls and policies are adhered to.
Responsible for coordinating responses to internal and external audit requests.
OTHER RESPONSIBILITIES: 35% Assist with the development & implementation of new compensation schedules with Sales.
Responsible for the day-to-day vendor relationship management including contract/invoice maintenance, service level monitoring, timely completion and appropriate prioritization of production/enhancement tickets and forecast/budget submissions.
Coordinate with the business analytics team on configuration and testing of system enhancements, the resolution of production & data issues and the maintenance/development of reporting and analytics.
When needed, will serve as a back-up resource for production processes & customer service tasks.
Technical proficiency in incentive compensation management software, SQL, relational databases, or IBM Cognos reporting is a plus.
Other projects and duties as assigned.
Qualifications - what you need to perform the job Education, Certification and Licensure Bachelor's degree required, with a concentration in accounting or finance preferred.
Experience (minimum years required): Minimum of five years of experience in accounting, finance, and/or operations, preferably in the healthcare insurance industry.
Prior analytical experience with demonstrated technical expertise or previously held a business analyst position is a plus.
Skill Requirements Highly organized, self-motivated, and detail oriented.
Ability to operate in a fast-paced environment, work independently, and have the flexibility to adapt to changing processes and timelines.
Must be able to interpret complex business situations and understand the implication to team.
Proven ability to manage multiple, complex responsibilities, and be effective working autonomously to meet multiple deadlines.
This position requires independent judgment, strong critical thinking, creative problem solving, and timely and sound decision-making abilities.
Advanced technical expertise in Microsoft Office Excel is required.
Requires a high level of organizational skills and the ability to effectively work across multiple business units.
This position must be able to work collaboratively with all levels of staff and management across the organization.
Principal duties and responsibilities occur simultaneously, therefore, the employee must be able to appropriately handle each essential function, prioritize them and seek assistance when necessary.
These functions need to be performed on a consistent and regular basis, using good judgment.
Ability to learn and apply company policies consistently, seeking out guidance, when necessary, is required.
Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): Must be able to work under normal office conditions and work from home as required.
Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
May be required to work additional hours beyond standard work schedule, including evenings and weekends.
Must be able to excel in a fast-paced business environment and handle multiple priorities.


Compensation & Total Rewards Overview

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay.
Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.


Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: Medical, dental and vision coverage Retirement plans Paid time off Employer-paid life and disability insurance with additional buy-up coverage options Tuition program Well-being benefits Full suite of benefits to support career development, individual & family health, and financial health
For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation.
Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts.
Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent.
We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.