Lead, It Support Specialist

Key Responsibilities:

IT Systems Management:

Oversee and maintain all IT systems, including IVR systems, workstations, conferencing tools, and networking infrastructure.

Onsite Support:

Provide hands-on support to resolve technical issues, including hardware and software troubleshooting, network connectivity problems, and system malfunctions.

Network Administration:

Manage and maintain network infrastructure, including routers, switches, and firewalls, ensuring stable and secure connectivity.

User Support:

Assist employees with IT-related issues, providing training and support as needed to ensure efficient use of technology.

Conferencing Tools:

Manage and support conferencing tools, ensuring they are properly configured and functional for meetings and remote communications.

IT Documentation:

Maintain accurate and up-to-date documentation for all IT systems, processes, and procedures.

Collaboration:

Work closely with other departments to understand their IT needs and provide solutions that enhance productivity and efficiency.

System Upgrades:

Plan and execute system upgrades, patches, and installations to keep IT infrastructure up-to-date and secure.

Vendor Management:

Coordinate with external vendors for hardware and software procurement, repairs, and support.

Qualifications:

Experience:

Minimum of 5 years of experience in IT support and systems management, with a focus on onsite support.

Technical Skills:

Proficiency in managing IVR systems, workstations, networking, conferencing tools, and related IT infrastructure.

Problem-Solving:

Strong analytical and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly.

Communication:

Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Certifications:

Relevant IT certifications (e.g., CompTIA A+, Network+, Cisco CCNA) are a plus.

Team Player:

Ability to work independently and collaboratively with a team, providing leadership and guidance when needed.

Location:

Must be able to work onsite at the Diamond Bar office.

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