Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.
Job Objective: A brief overview of the position.
As a working Lead-Patient Admitting Specialist, you will act as a subject matter expert for Patient Admitting Specialists and the front office team for general questions and training.
The position is responsible for ensuring that all patients have an accurate and comprehensive scheduling and registration experience in the office.
Responsibilities:Customer Service: Ensures that all patients have a satisfying registration experience and are provided with choices, options, and counseling to assist them in making their healthcare decisions.Accurate Registrations: Ensures accurate, comprehensive registrations of patients.Accurate Insurance: Ensures accurate patient insurance information is recorded, including verification of eligibility and benefits.Point of Service Collections: Ensures that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service.Training: Trains new staff and provides ongoing training to existing staff.Issue Resolution: Resolves escalated patient/customer concerns, complaints, and issues, escalating to leadership as appropriate.Process Improvement: Works with leadership on process improvement to ensure efficient and effective process flow, protocols, and training tools.Patient Registration: Registers patients following standard work and maintains compliance according to departmental benchmark guidelines.Insurance Verification: Confirms all insurance information is accurate and up to date.Compliance: Ensures compliance with department-specific guidelines and competencies.Qualifications:Education: Preferred: High School Diploma/GED or equivalent work experience.
Experience: Required: Minimum 1 year in patient admitting/registration in a hospital or medical office.
Preferred: Knowledge of medical terminology, payment processing, hospital-based federal rules, regulations, and procedures, safety practices.
Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Maintains a registration error accuracy rate of 97% or higher, signaling a proper and complete registration.
Ensures that all patient complaints or concerns are handled using the appropriate chain of command.
Demonstrates a basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information.
Follows the identified dress code and safety protocols to ensure patient and employee safety.
Maintains and practices professional boundaries with all patient interactions.
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