Lead Process Improvement Strategy AnalystWith us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis. Responsible for using analytical and Lean Six Sigma tools to drive process improvements and support overall strategy for customer service. Develops innovative ways to use information and segmentation to optimize the customer experience while managing costs and driving revenue. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities Develops process improvement and optimization recommendations and provides them to leadership. Develops comprehensive cost benefit analyses to capture financial impacts of initiatives.Identifies new ways to leverage data and information to drive insights and understand customer and employee experiences.Utilizes modeling and simulation tools to understand and predict customer behaviors. Develops strategies that optimize efficiency, revenue, and customer experience metrics. Presents findings and recommendations to leadership.Minimum Qualifications At a minimum, here's what we need from you: Master's Degree in Business Administration and Management, Continuous Improvement2+ years of experience in AnalyticsPreferred Qualifications If we had our say, we'd also look for: 6+ years of experience in Process ImprovementIn lieu of a degree, 4+ years of experience in Business Analytics, Operations Process AnalysisApplication Deadline: The application window for this position is anticipated to close on Sep-16-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
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