Job Description Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Learning and Development Lead to join our Customer Support Team. This person will focus on enhancing the Support Team's competence and knowledge by developing engaging, effective, and innovative learning solutions, as well as being responsible for building, designing, and facilitating new hire onboarding and continuing education programs while executing both self-paced eLearning and instructor-led programs.
What You'll Do Design and build a robust training strategy and implementation plan that can scale to support growth. Reimagine new hire onboarding and ongoing training programs to support business objectives, ongoing career development, employee engagement, and retention. Develop, design, and execute targeted learning solutions aligned with crucial onboarding, talent development, and business strategies. Facilitate engaging training programs that contribute to employee growth, development, and business impact. Offer course development and facilitation that reflects learning methodologies in delivery of curriculum to foster participant engagement and appeal to all learning styles. Assist with performing learning needs assessments, surveys, and focus groups. Design, build, and maintain facilitation guides and training materials. Assist with training-related projects and initiatives as needed. Stay up to date with L&D Industry trends and best practices to enhance learning offerings. Constantly think of new ways to improve all things learning, development, and talent, including but not limited to the employee experience, functional training, career development, leadership development, continuous learning, and performance management. What You'll Need to Succeed We're looking for someone who:
Can work remotely or from an Applied Systems office. Is able to travel up to 25%. Your experience should include some or all of the following:
Minimum 7 years of progressive professional experience in Training and Learning & Development. Experience leveraging the full capabilities of a modern LMS, experience with Brainier a plus. Ability to manage multiple projects and meet tight deadlines. Advanced knowledge of MS Office (PowerPoint and Outlook in particular) with an ability to learn new technical systems as needed. Ability to design and implement effective training and development programs. Strong presentation, public speaking, and facilitation skills with both soft skills and functional training. Resourceful, problem-solving aptitude, and thorough knowledge of training development process. Skilled at working with a variety of multimedia training platforms and methods. Ability to evaluate and research training content and establish achievable learning outcomes. Additionally, you may have:
Salesforce or relevant case management knowledge/experience. Experience in virtual Contact Center/Customer Service/Support environments. Experience in tech, insurance or business consulting environment. What You'll Gain Benefits from Day One:
Health insurance plans, dental, and vision. Wellness incentives. 401(k) and/or RRSP retirement savings plans with employer match. Work-Life Balance:
Competitive paid vacation time and a free day for your birthday. Personal/sick time. Paid holidays. Flex Time. Paid parental leave (U.S. candidates). Volunteer time off. Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfill the promise of insurance – safeguarding and protecting what matters most in people's lives.
Who We Are For 40 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.
We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Remote
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