Join our Brand-New, luxury community in the heart of DTLA! As the Leasing Manager, you are a team builder and leader who provides support, mentorship and direction to ensure high level of employee and resident engagement at our brand-new Community!
You achieve leasing, occupancy and reputation management goals through leading your team in creating the greatest possible experience for our internal and external clients. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision within your Community.
Leadership: Provides leadership for the Community by setting the Service Excellence standards and inspiring the teams to achieve it.Selects, hires, trains, coaches and provides feedback to the team to meet and exceed weekly/monthly/quarterly KPIs.Oversees the day-to-day financial, sales, marketing, and operational processes of the Community.Promotes regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings.Establishes a learning culture and maintains a strong connection of the Community team to GHP.Sales and Marketing: Develops leasing and marketing strategies for the Community.Implements a networking strategy to generate leads within the local market.Creates daily outreach goals for the Leasing team and ensures consistent sales pipeline practices.Monitors CRM queue (Customer Relationship Management system) and ensures that all leads receive a personalized follow-up.Creates awareness of the community by managing day-to-day creative campaigns including TikTok, Instagram, etc.Proactively acquires knowledge about local competitors, current offerings, and the residential market as a whole.Takes ownership to drive their own business and proactively proposes process improvement initiatives to the community and corporate stakeholders (e.g., GHP Marketing team).Customer Experience: Oversees move-in experience provided by the Community and the overall resident engagement.Effectively handles resident requests and concerns.Empowers employees to solve problems and achieve goals through proactive service recovery.Drives online reputation results including Yelp, Google and NPS surveys.CORE COMPETENCIES Customer-Centric – Put the customer, both internal and external, at the heart of everything.Leadership - Has an ability to inspire and lead others to goal achievement through day to day interaction.Analytical - Regularly makes decisions and solve problems by analyzing information and evaluating results to choose the best solution and solve problems.Business and Financial Acumen - Must be able to synthesis complex financial information and interpret financial results.Communication - Communicates with Supervisors, Peers, or Subordinates providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.Conflict Resolution - Has an ability to remain calm during difficult situations, resolve conflicts and negotiating with others handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.Organization and Project Management - Organizes, plans, and prioritizes work.PROFESSIONAL REQUIREMENTS 3 – 5 years lease-up experience within an A+ community with 500+ unitsSupervisory experience managing a team of 4 or more team membersStrong understanding of federal, state and local fair housing laws and provisionsExperience using Yardi or other related property management accounting software. Strong use of Microsoft Office applicationsPHYSICAL REQUIREMENTS: Frequently move/traverse, ascend/descend stairs in/around apartment homes and communityConstantly positions self to bend, stoop, reach, liftOccasionally lift/move/carry up to 25lbs with/without assistanceFrequently lift/move/carry 5lbsConstantly communicate, converse and exchange information with coworkers, vendors, residents and visitorsAbility to remain in a stationary position for extended periods of time.Ability to observe details at close range (within a few feet of the observer).Constantly operates computer, 10-key and other office productivity machinery. Constantly works in low to moderate noise levelsConstantly works in outdoor weather conditionsMay require driving golf carts depending on propertySalary Range: $80,000-$95,000 annually, D.O.E. 100% Employee coverage options for Medical, Dental, Vision. 401(k) plan with employer match Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days. Employee Assistance program Tuition Assistance Dependent Care and Medical Flexible Spending Accounts
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