The Lift Workspaceis a vibrant and welcoming cowork, conference and wellness center operated for the benefit of the Truckee/Tahoe community. We provide an accessible, clean, green, and inspiring environment to get important work done while supporting community health, learning and connection. We are evolving into a non-profit to align our organizational structure with our mission as an environmentally-conscious social enterprise. Our goal is to create an independent asset to serve our community for many years to come.
Position OverviewWe are seeking a mission-aligned person to serve as our General Manager while stewarding our evolution into an independent nonprofit entity. This position will report directly to the executive director and collaborate with a small team of staff, volunteer ambassadors, and, eventually, board members and advisors.
This role will have the opportunity to shape the future of our organization and our impact on our community. An entrepreneurial disposition to 'wear many hats, learn new things and get stuff done' is important.
This is a full-time opportunity, with some flexibility (32-40 hrs/week). While some management aspects of this role can be accomplished remotely, the majority of the responsibilities require a physical hands-on presence in the space to support our team, members and guests.
Responsibilities:Lead Collaborativelywith our team and partners to align all operations, communications, and programming with our mission, goals and culture. Lead by example.Customer Service: Ensure all members receive high-quality customer service and support.Create a warm inspiring environment where our members and guests feel they belong.Operations Management: Oversee daily business operations in collaboration with the team. Continually develop and refinesystemsto improve business operations and member experience. Accountable for maintenance of the Lift's physical assets and amenities.Community Engagement: Build and maintain strong relationships with members, fostering a vibrant community environment. Manage weekly and monthly communications to our community.Community Benefit Programming. Facilitate and promote programs and events that benefit our regional community by encouraging learning, wellness, connection, and professional growth (e.g. Climate Hub, Learning Lunches, Entrepreneurs Roundtable)Sales, Marketing, and Communications: Develop and implement strategies to attract and retain individual, non-profit, and enterprise clients. Manage the website, print media and social channels in collaboration with others.Financial Management: Manage the P&L and budget, prepare financial reports and forecasts in collaboration with the executive director and other team members.Systemization:Implement new processes and technologies to improve operational efficiency and member experience.Strategic Planning & Project Management: Contribute to long-term planning and strategy. Explore and test new programs to serve members and the community (e.g. local entrepreneurial food cafe)Attitude and Aptitude:Skills can be learned. We hire first for attitude and aptitude:
enjoys serving others and building communityloves Truckee and is planning to live here for yearscreates systems and loves organizationwilling and able to make difficult decisions in alignment with shared valueslearns readily from others and shares knowledge generouslyworks well independently and is a good team playerpositive entrepreneurial mindsetattention to to detailinterested in the health and wellness of people and our planetSkills and Experience:This is our wish list:
proven management experience preferably in a hospitality, retail, wellness and/or professional environmentstrong leadership skills with the ability to inspire and manage a teamexcellent verbal and written communication skillsexperience in marketing, sales, business operations and/or project managementexperience in budgeting, financial management, and/or business modelingfluent and comfortable with technology (e.g. Google suite, CRMs, email marketing, and social media)resourceful and proactive in addressing operational and technical challengesadaptable to changing needs and prioritiesBenefits:Full-Time Salary $80-100k per year (DOE)retirement matching, medical & wellness stipendPaid Holidays (8 days) and Paid Time Off (10 days to start and increasing with tenure)Opportunities for professional development and career growth with access to events, workshops, wellness programs, and a vibrant community work environment.How to Apply:Please submit your resume and cover letter via email to******** with General Manager in the subject line. In your letter, explain why you are the ideal candidate for this role and how you can contribute to the success of the Lift Workspace and our mission.
Bonus opportunity:Send us a short video "cover letter" explaining the above.
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