Live Chat Assistant - Remote Work

Job Description:

Salesforce is looking for a passionate and resilient Live Chat Assistant to join our team on a part-time, remote basis in Jacksonville, Florida. As an Associate-level role with 3 years of experience, you will be responsible for providing exceptional customer service and support through live chat interactions.

Responsibilities:- Engage with customers in real-time through live chat to address inquiries, resolve issues, and provide product information- Maintain a high level of professionalism and customer service in all interactions- Collaborate with internal teams to escalate and resolve customer concerns in a timely manner- Utilize critical thinking skills to assess situations and offer solutions tailored to individual customer needs- Adapt quickly to changing circumstances and technological updates to provide the best possible service

Requirements:- 3 years of experience in customer service or a related field- Strong communication skills and ability to multitask effectively- Passion for providing excellent customer service and a resilient attitude in challenging situations- Ability to think critically and solve problems efficiently- Adaptability to thrive in a fast-paced remote work environment

Personality traits: passionate, resilientSoft skills: adaptability, critical thinking

Benefits:- Life insurance- Company-provided equipment for remote work- Employee discounts on Salesforce products and services

Working environment:At Salesforce, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and collaborative atmosphere where employees can thrive and grow in their careers.

Deadline to apply: ********

Equal Opportunity Statement:Salesforce is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.