**Job Title: Live Chat Assistant - Work from Home**
**Company: Jones Lang LaSalle**
**Location: Denver, Colorado, US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**Application Deadline: ******** **
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### Job Description:
Jones Lang LaSalle (JLL) is seeking a dedicated and driven Live Chat Assistant to join our team remotely. This part-time position is best suited for an individual with a keen eye for detail and an exceptional ability to communicate efficiently in a fast-paced environment. As a Live Chat Assistant, you will play an integral role in enhancing the customer experience and supporting various teams across the organization.
### Key Responsibilities:
- **Customer Engagement**: Effectively engage with clients through live chat, ensuring a professional, friendly, and prompt response to inquiries.
- **Problem Resolution**: Utilize strong analytical and critical thinking skills to troubleshoot issues and provide solutions in real-time.
- **Information Management**: Accurately record and manage conversations and client data using our customer relationship management (CRM) software.
- **Collaboration**: Work closely with the sales, marketing, and support teams to ensure streamlined communication and information sharing.
- **Feedback and Reporting**: Analyze customer interaction data and provide feedback to improve services and support tools.
- **Process Improvement**: Continuously identify opportunities for process enhancement and contribute ideas to improve customer engagement strategies.
### Requirements:
**Education & Experience:**
- Minimum of 4 years of experience in a customer service or support role, preferably in a live chat environment.
- High school diploma required; Bachelor's degree preferred.
**Technical Skills:**
- Proficiency with CRM software and live chat tools.
- Strong computer skills, including experience with Microsoft Office Suite (Word, Excel, PowerPoint).
**Personal Attributes:**
- **Independent**: Strong ability to work autonomously while managing time efficiently to accomplish tasks and goals.
- **Driven**: Motivated to deliver exceptional service and performance metrics while maintaining a positive attitude.
**Soft Skills:**
- **People Management**: Ability to foster positive relationships with clients and collaborate effectively with team members.
- **Leadership**: Demonstrated ability to guide clients through solutions and share best practices with peers.
### Benefits:
- **Company Equipment**: All necessary hardware to perform your job will be provided by JLL.
- **Travel & Spending Expenses**: Reimbursement for travel-related expenses as necessary for job duties.
- **Relocation Allowance**: Support provided for any potential future relocation needs.
### Working Environment:
At Jones Lang LaSalle, we pride ourselves on fostering a work culture that encourages autonomy and independence. We trust our employees to excel in their roles and provide exceptional service. Our supportive environment enables you to thrive in a flexible, remote work setting.
### Equal Opportunity Statement:
Jones Lang LaSalle is committed to a diverse and inclusive workplace. We encourage all qualified individuals, regardless of race, gender, age, religion, sexual orientation, disability, or any other characteristic protected by law, to apply for this exciting opportunity. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
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If you are passionate about customer engagement, possess strong problem-solving skills, and thrive in an independent working environment, we encourage you to apply by the deadline of October 22, 2024. Join Jones Lang LaSalle and be a part of an industry leader dedicated to excellence!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
