Job Description:
We are seeking a detail-oriented and adaptable Live Chat Assistant to join our team at Loews. This is a part-time, work-from-home position based in Columbus, Ohio. As a Live Chat Assistant, you will be responsible for providing excellent customer service and support through online chat platforms.
Responsibilities:- Interact with customers through live chat to address inquiries, resolve issues, and provide assistance- Maintain a high level of professionalism and customer service at all times- Respond promptly to customer inquiries and escalate any complex issues to the appropriate departments- Ensure customer satisfaction by resolving complaints and concerns in a timely manner- Keep accurate records of customer interactions and transactions- Collaborate with team members to improve processes and enhance the customer experience- Meet or exceed performance targets and goals set by the company
Requirements:- Minimum of 2 years of experience in customer service or a related field- Strong communication skills and the ability to effectively present information- Project management skills to handle multiple tasks simultaneously- Adaptable and able to work in a fast-paced environment- Hardworking and dedicated to providing exceptional customer service- Must have a stable internet connection and a quiet workspace to work from home- Must be able to work part-time hours, including evenings and weekends
Benefits:- Medical coverage- Company transportation for on-site training and meetings- Visa sponsorship for eligible candidates
Working Environment:At Loews, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive workplace culture where employees feel valued and supported.
Deadline to Apply:Please submit your application by June 25, 2024.
Equal Opportunity Statement:Loews is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
