**Job Title:** Live Chat Associate - Remote Work
**Company:** Huntsman
**Location:** Austin, Texas, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Huntsman is seeking a motivated and confident Live Chat Associate to join our dynamic team. This is an excellent opportunity for individuals looking to kickstart their careers in customer service and digital communication within a fast-paced and innovative environment. As a Live Chat Associate, you will be responsible for providing exceptional support to our clients via live chat, ensuring their inquiries are addressed efficiently and effectively. This remote position offers flexibility and the chance to be part of a collaborative team that embraces creativity and values fresh ideas.
### **Key Responsibilities:**
- **Customer Support:**
- Engage with customers through live chat, providing timely and accurate responses to inquiries regarding products and services.
- Assist customers in navigating our website and troubleshooting issues they may encounter.
- Monitor chat queues and ensure that response times meet company standards.
- **Research and Problem-Solving:**
- Conduct basic research to gather information necessary to answer customer questions fully and accurately.
- Identify patterns in customer inquiries and provide feedback to management regarding common issues or suggestions for improving customer experience.
- **Documentation and Reporting:**
- Maintain thorough records of customer interactions and transactions, documenting details of inquiries, comments, and resolutions.
- Generate reports on chat activity and performance metrics to aid in continuous improvement strategies.
- **Team Collaboration:**
- Work closely with other departments to address customer concerns and resolve issues that require additional resources.
- Attend regular team meetings to discuss results, share insights, and contribute to team projects.
- **Project Management:**
- Contribute to the development of improvement initiatives and projects aimed at enhancing customer service and engagement.
- Organize and prioritize chat tasks effectively to manage workload and meet deadlines.
### **Requirements:**
- **Education:** High school diploma or equivalent; a college degree is a plus but not required.
- **Experience:** No prior experience is necessary; training will be provided.
- **Personality Traits:**
- Confident and self-assured in communication with customers and team members.
- Motivated and eager to learn in a fast-paced environment.
- **Soft Skills:**
- Strong research skills with the ability to find information quickly and efficiently.
- Excellent project management skills, with a knack for staying organized and focused under pressure.
- Exceptional verbal and written communication skills.
### **Benefits:**
- **Compensation:** Competitive hourly wage with paid overtime opportunities.
- **Work-Life Balance:** Flexible part-time scheduling that accommodates personal commitments.
- **Food Perks:** Free food options available on select days in the office.
- **Family-Friendly Policies:** Paid parental leave to support employees during important life changes.
### **Working Environment:**
At Huntsman, we cultivate a culture that values creativity and innovative solutions. We encourage our employees to think outside the box and bring fresh ideas to the table while collaborating in a supportive, friendly environment.
### **Application Deadline:**
Please submit your application by October 22, 2024.
### **Equal Opportunity Statement:**
Huntsman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at Huntsman and become a part of a team that values originality and creativity while providing exceptional customer service. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
