Job Description:
Snowflake is seeking a part-time Live Chat Manager to join our team in Columbus, Ohio. The Live Chat Manager will be responsible for overseeing and managing the live chat function on our website, ensuring that customers receive timely and accurate responses to their inquiries. This role is ideal for someone who is passionate about customer service and thrives in a fast-paced, dynamic work environment.
Responsibilities:- Manage and supervise a team of live chat agents, ensuring that they are providing high-quality customer service- Monitor live chat conversations to ensure that customer inquiries are being addressed promptly and accurately- Develop and implement strategies to improve the efficiency and effectiveness of the live chat function- Train new live chat agents and provide ongoing support and guidance to existing team members- Collaborate with other departments, such as customer service and marketing, to ensure a seamless and consistent customer experience across all channels- Track and analyze key performance metrics related to live chat, such as response times and customer satisfaction scores- Generate reports and provide insights to senior management on the performance of the live chat function
Requirements:- Bachelor's degree in a related field- 5 years of experience in a customer service or contact center environment- Strong project management skills and the ability to multitask and prioritize effectively- Excellent communication and interpersonal skills- A passion for delivering exceptional customer service- Ability to adapt quickly to changing priorities and work well under pressure- Strong teamwork skills and the ability to collaborate with cross-functional teams- Proficiency in using live chat software and other customer service tools
Personality Traits:- Passionate about customer service- Adaptable to changing circumstances
Soft Skills:- Excellent teamwork skills- Strong project management skills
Benefits:- Free food- Free accommodation- Joining Bonus
Working Environment:We recognize and reward our employees based on performance and merit. We strive to create a positive and inclusive work environment where every employee has the opportunity to grow and succeed.
Deadline to Apply:May 25, 2024
Equal Opportunity Statement:Snowflake is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
