Live Chat Officer

Job Description:

Weyerhaeuser is seeking a dedicated and reliable Live Chat Officer to join our team in San Antonio, Texas. As a Live Chat Officer, you will be responsible for providing excellent customer service through live chat interactions with clients and potential customers. This role requires a strategic planning mindset and strong analytical skills to effectively communicate and troubleshoot customer inquiries.

Responsibilities:- Engage with customers through live chat to provide assistance and support- Respond to inquiries and provide solutions for customer issues- Maintain a high level of customer satisfaction through prompt and accurate responses- Collaborate with team members to optimize live chat processes and procedures- Analyze chat data to identify trends and opportunities for improvement- Contribute to the development of strategies to enhance the overall customer experience

Requirements:- 4 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong analytical and problem-solving abilities- Ability to work in a fast-paced environment and multitask effectively- Proficiency in Microsoft Office and live chat software platforms- Bachelor's degree in a relevant field is preferred

Benefits:- Company transportation provided- Visa sponsorship for qualified candidates- Profit sharing opportunities- Opportunities for advancement and professional development

Working Environment:At Weyerhaeuser, we thrive in an environment that embraces and navigates change seamlessly. We value innovation, collaboration, and a commitment to excellence in everything we do.

Deadline to Apply:June 20, 2024

Equal Opportunity Statement:Weyerhaeuser is an equal opportunity employer and is committed to creating an inclusive and diverse workforce. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.