Live Chat Officer - Work From Home

Zocdoc is seeking a motivated and enthusiastic Live Chat Officer to join our team. This position is remote and allows individuals to work from home. As a Live Chat Officer at Zocdoc, you will be responsible for providing timely and accurate responses to customer inquiries through live chat communication.

Responsibilities:1. Engage with customers in a professional and courteous manner via live chat.2. Provide accurate information on Zocdoc's products and services.3. Address customer complaints and issues effectively and efficiently.4. Collaborate with other team members to ensure a seamless customer experience.5. Maintain a high level of customer satisfaction through excellent communication skills.6. Keep detailed records of customer interactions and transactions.

Requirements:1. Minimum of 3 years of experience in customer service.2. Confident and passionate about providing exceptional customer service.3. Strong people management and planning skills.4. Excellent written communication skills.5. Ability to work independently and manage time effectively.6. Must have a reliable internet connection and quiet workspace at home.

Personality traits: confidence, passionSoft skills: people management, planning

Benefits:1. Travel & spending expenses reimbursement.2. Joining bonus for new employees.3. Paid sick leave for part-time employees.

Working environment:At Zocdoc, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive work culture that values diversity and inclusion.

Deadline to apply: May 23, 2024

Equal opportunity statement:Zocdoc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.