Are you looking for a role that you can grow and develop your skills set?
As a Loan Servicing Specialist III within the Servicing teams, you will be a mid-level processor tasked with managing complex loan transactions in a high-speed environment. Your role will encompass support for various market segments such as Commercial Professional Coverage, Wealth Management, Middle Market Banking & Specialized Industries, Real Estate Banking, and Dealer Commercial Services. Your responsibilities will involve managing a variety of monetary and non-monetary transactions on the relevant commercial loan system. You will also be responsible for escalated research and processing maintenance transactions for both monetary and non-monetary transactions. Your role will necessitate a deep understanding of collections, reconciling discrepancies, monitoring interest/fee/principal past dues, and managing various maintenance requests to ensure system integrity. Your career progression will be determined by performance metrics such as productivity, quality customer satisfaction, and contributions to the team.
Job Responsibilities:
• Create a PDF batch work for quality control/two-touch and document repositories
• Enter data of customer and loan details into the loan system
• Process wire, draws, payments, rate resets, quote payoffs and maintenance transactions
• Identifying inaccurate, incomplete or missing information on the transactions prior to submit for approval.
• Minimize credit and business risk through awareness of procedure, compliance, and bank policy.
• Participating in projects and working groups as required
• Review and complete escalated requests
• Exercising judgment, discretion, and prioritization
• Understanding and following Bank policy and established procedures
• Provide exceptional customer service - Customer contact focuses on high volume or unique activities requiring interaction with internal market/credit collaborates & resources (ability to calculate interest and fee accrivals for billing is required for this role).
Required qualifications, capabilities, and skills: Proficient in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.). Ability to adapt to internal tracking and monitoring systems. Knowledge of ACBS and/or Loan IQ Understanding of US Dollar and Foreign Currency Loans Working knowledge of legal/credit documents. Ability to interpret standard reports and forms. Excellent interpersonal and written/verbal communication skills. Exceptional customer service skills. Ability to effectively multi-task and prioritize workloads while working within tight service levels. Strong organizational and time management skills. Minimum of 2 years of prior loan operations and/or quality control experience in a banking or financial services industry.
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