Job Code: OOD2G
Job Title: Local Manager
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us!
Position Summary
Frontier's Local Managers will focus on operational proficiency, employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier's ability to exceed our market growth targets and deliver 100% employee and customer satisfaction.
This position will provide leadership to a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment.
Responsibilities include, but not limited to:
Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products.
Manages a P&L budget to ensure revenue goals and expense targets are met.
Provides feedback, ongoing training, and motivates their team to exceed department goals
Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
Positively represents Frontier through active engagement and involvement in the community.
Partners with marketing to act as the "eyes" and "ears" of the local market to ensure an appropriate competitive response.
Responds to issues identified on Customer Surveys.
What we offer:
Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave
Skills and Abilities:
Field Technician work experience preferred.
Supervisory experience in an operations environment or equivalent work / military experience preferred.
Ability to communicate and collaborate with internal and external customers as well as labor unions
Ability to lead a team while working under pressure with deadlines.
Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must be able to work in inclement weather.
Training/ Education Required:
High school diploma or GED required
CCNA, PMP or CWNP a plus
Must possess a valid state driver's license with a clean driving record.
In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.