Local Manager
As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us! Visit www.frontier.com . See also Frontier's California – Job Applicant Privacy Notice available athttps://frontier-careers.com/california-applicant-privacy-notice/ .
What we're seeking:
Frontier's Local Managers will focus on operational proficiency, and employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier's ability to exceed our market growth targets and deliver 100% employee and customer satisfaction.
This position will provide leadership to a workforce of field technicians who install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment, and digital loop carrier equipment. In this in-person role, you will be required to report to our Covina, CA, location to complete your work responsibilities.
What we need in you:
Successful candidates will come into this position with a passion for technology and team leadership. Leaders who approach their teams as partners while holding themselves and their team to high standards will fit in well with the team and organization. A technical background and industry experience will also serve you well.
What you'll do:
Meets service activation and repair commitment dates, maintains revenue and expense budget objectives, and promotes new and existing company products
Work with various organizations including I&R, Central Office, COEI, Network Engineering and Construction, Network Operations Centers, Customer Service Assurance Center, regulatory, Dispatch, etc. to monitor service SLAs and workload, insuring manpower and resources are available to meet demands, customer needs and company objectives
Communicate with other aforementioned departments, in an effort to improve coordination and cohesion between these departments as well as the overall quality of service experience for our customers
Quality control, i.e. tool inspections, building and vehicle inspections, quality assurance inspections etc.
Manages a P&L budget to ensure revenue goals and expense targets are met
Provides feedback, and ongoing training, and motivates their team to exceed department goals
Partners with Human Resources to ensure firm, fair, and consistent application of practices/policies and labor agreements in a timely manner
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training, and reinforcing state/federal safety requirements within the workplace
Positively represents Frontier through active engagement and involvement in the community
Partners with marketing to act as the "eyes" and "ears" of the local market to ensure an appropriate competitive response
Responds to issues identified on Customer Surveys
What we offer:
Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer include:
Salary Range: $83,000 - $131,000
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision, and prescription drug plan
401k match of 50% on 6% of eligible compensation
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, 3 weeks of paid caregiver leave, and up to $10k in adoption program assistance
What background you should have:
Basic knowledge of Central Office, IOF, FTTH and data networks
Field Technician work experience preferred
Supervisory experience in an operations environment or equivalent work / military experience preferred
Ability to communicate and collaborate with internal and external customers as well as labor unions
Ability to lead a team while working under pressure with deadlines
Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH, and data networking
Must possess basic PC skills: Excel, Word, PowerPoint, and Outlook
Must be available 24/7 to support off-shift technicians and emergency situations as needed
Must be able to work in inclement weather
High school diploma or GED required
CCNA, PMP, or CWNP a plus
Must possess a valid state driver's license with a clean driving record
Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.
When you're in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different and can add value, we encourage you to apply! #BuildGigabitAmerica
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
