LOCKBOX / CASH APPLICATION ANALYST
Location: Brooklyn, OH 44144 – 100% onsite
Duration: 3 months
Start: 11/18/2024
This role will support multiple functions and processes within Lockbox in Payment and Deposit Operations, focusing primarily on working with Service and Support teams in procedure development, testing, and creating scripts for testing. Payment and Deposit Operations fosters a culture founded on accountability, teamwork, leadership, intellectual curiosity and a balanced foundation between work and personal life. As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives.
Responsibilities: Will be providing operation support of Lockbox applications, and additional areas of support, as assigned. Create, edit, and test application and operational procedures for Lockbox Operations and Support. Write and execute test scripts for operational testing of applications in process improvement projects. Perform business analysis for payment and deposit applications as assigned including mainframe, PC, distributed systems, databases, and/or web-based applications. Mine data from primary and secondary sources often using complex joins across multiple datasets. Play a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes. Act as first line of contact for user reported inquiries and problems. Perform problem reporting, tracking, resolution, root cause analysis and identification of preventative measures. Deliver high quality support and great service to internal/external partners and clients. Actively participate and provide guidance as it relates to Lockbox, and the associated applications/systems, process initiatives and projects. Translate business needs and requirements to Technology partners. Translate technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business. Qualifications: Bachelor's Degree or equivalent experience of ideally 2+ years in an Operational Analyst or support environment. Strong aptitude to technology-based tools and databases (i.e., Excel, Access). Technically savvy in relation to Windows systems and software. Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivots tables, data graphs/visualization. Strong problem solving through ability to analyze qualitative, operational and financial data. Strong interpersonal, influencing and relationship building skills. Must demonstrate the ability to work cross functionally with a variety of different personality types. Ability to communicate with senior management concisely and effectively. High degree of adaptability and intellectual curiosity, comfortable with ambiguity. Exceptional teamwork and collaboration. Attention to detail in documenting and implementing requirements. Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues. Ability to effectively manage change. Ability to stay on top of task assignments. Strong decision making and analytical skills. Ability to facilitate research and resolution of sometimes less-than-straightforward issues. Interest, willingness and ability to assimilate information quickly and succinctly. #TB_EN