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? Logistics and Inventory Lead**
**Logistics and Inventory Lead**
** Unifiedcommunications.com - Houston, Texas**
As the Logistics and Inventory lead, you are responsible for the daily warehouse operations. You will support our sales team and our customers by ensuring on time shipping and receiving orders and the time processing of reverse logistics operations. You will also be providing proactive communication, collaboration, managing details, meeting commitments and goals, sharing knowledge, and most importantly, relationship building.
Your role requires that you be a combination of thinker, people person, project manager, communicator, and problem-solver, with an eye for detail and an ear for catching concerns and addressing them before they become issues.
To achieve the goals of this position, you must devote yourself to learning a lot about telecom, A/V, UC, and the Microsoft ecosystem. We encourage you to reach out to our manufacturing partners, system integrator partners, and our employees to gain knowledge and answer questions you have.
**We live by the following Core Values.**
***Personal Core Values***
* Foster contagious enthusiasm.
* Dive in and swim. No excuses.
* Explore, learn and share every day.
* Care for and elevate those around you.
***Business Core Values***
* Lead with transparency, integrity, and ownership.
* Craft simple, powerful solutions that work
* Be agile and flexible to achieve the goal.
* Embrace transformational technologies
* Deliver extraordinary experiences.
**Responsibilities Include**
* Build strong, lasting vendor, suppler and carrier relationships.
* Be extremely responsive to internal and external requests.
* Provide extraordinary customer service.
* Be knowledgeable about our products and services including headsets, phones, video conferencing systems, gateways, etc.
* Perform other duties to help the company rock and roll.
* Understand the value of prioritizing, planning, and finding agile ways to get the best solution, service, or product into the hands of the customers.
* Run a tight warehouse.
* Process customer returns on a timely manner.
* Request return authorization from vendors as needed.
* Facilitate return of equipment between UC and customer and UC and vendor to ensure fast credit.
* Work with accounts payable to ensure the receipt of credit from vendors.
* Work with accounts receivable to ensure the issuance of credit and or customer refunds.
* Contact carriers periodically to negotiate rates and or upgrade equipment.
* Work with different carriers like UPS, FedEx, Tecex, Blackthorne, LTL Carriers, etc.; to keep up to date the software platforms used for shipping.
* Manage and backup the Assistant Warehouse Manager who reports to the Logistics & Inventory manager.
* Assist with customer service issues relating to delivery with carriers and vendors.
Run reports daily to ensure orders get fulfilled and ship as soon as possible.
* Order shipping supplies and ensure low price.
* Reorder necessary supplies for company issue (office supplies/kitchen restock.)
* Maintain accurate inventory (weekly cycle counting, quarterly physical inventory, etc.)
* Refining and developing process to prevent shipping mistakes.
* Ensuring complete loss prevention strategy and maintain warehouse security.
* Maintain Warehouse Cleanliness. Get it to a level we would be proud to show off and have a customer walk through.
**Qualifications:**
* Ability to lift 50 lbs.
* Highly motivated
* Comfortable with continuous collaboration
* Cheerful and calm under pressure
* A great multi-tasker
* Familiar with corporate etiquette and lingo
* Facility with technical knowledge
* Willing to ask for help when help is needed
* Not afraid to geek out
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