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Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of DHL Group.
Hillebrand was founded as a family business in 1844 and was acquired by DHL Group in March 2022.
Are you passionate about shipping, beverages, innovation, and customer service?
Would you strive daily to offer technological and innovative solutions to support our customers' products throughout their journey, guiding them to their destination?
Then Hillebrand Gori, a company of DHL, is the place for you.
Hillebrand Gori people love what they do.
Our people are passionate about logistics and the commodities we ship.
We understand how much the logistics process matters to our customers, so they work with them as partners.
Description
Provide day-to-day administrative support with readily available advice for contact center programs and activities to deliver sales and service propositions and enhance customer satisfaction in line with business strategy and financial objectives, Group guidelines and policies
Responsibilities
Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web based chats/instant messaging
Order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all Customs requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.
Shipment Status reporting: Review daily monitoring reports, ensure all measurements standards are met, and proactively report non-conformities.
Maintenance: Ensure all tables complete and current, assist in accounting issues, perform requests for quotes (RFQ) as required, and ensure all communications are prompt and content is accurate.
Align customer, sales team, and operations team order expectations.
Investigate and resolve chargebacks and shipping discrepancies.
Coordinate customer credits and debits.
Index regional assortments.
Gather and catalog international special projects and exceptions.
Communicate critical operational information to other offices.
Expand current order material to incorporate additional users and functionality.
Coordinate with other departments, as needed.
Ensure regionally led offices and sales managers take action on critical order conditions.
Additional Qualifications/Responsibilities
Qualifications
Bachelor's degree preferred
Strongly preferred: 3+ years in shipping/logistics/supply chain management industry.
Preferred: prior experience in support functions or customer service functions
Attention to detail.
Ability to prioritize and meet deadlines.
Preferred: experience using transportation management systems and Hillebrand's systems.
Proficiency in Microsoft Office, including Microsoft Excel.
Ability and willingness to travel domestically and internationally.
Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.
Competencies for Success
Action Oriented
Collaborates
Communicates Effectively
Interpersonal Savvy
Nimble Learning
Resourcefulness
Drives Results
Courage
Situational Adaptability