About us: CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc Job Summary: We are seeking a motivated Coordinator to support our team with data input and management, along with various operational tasks in our warehouse facility. This role will provide valuable experience in logistics, inventory management, and customer service while working in a fast-paced environment.
Key Responsibilities: · Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance
· Booking, Tracking, Tracking of Cargo (FCL/LCL/FTL/LTL/AIR/PARCEL)
· Customer Service including all happenings from booking to cargo delivery in a timely manner
· Daily liaison with customers, carriers, internal staff
· Maintaining essential account documentation with up-to-date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
· Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
· Monitor account issues and communicate/liaison with management to implement/drive solutions
· Able to analyze service and cost data for actions or recommendations for business improvement for assigned customers.
· Recommend when needed changes in current processes
· Reporting as needed (Service failure report, claim/damage report, column, P&L, others as needed)
· Accuracy of data entry into Cello and other systems as needed
· Monitor trends and report changes to Management for action
Qualifications: · 5+ years in logistics experience in operations or Ocean/Drayage/Freight experience preferred Bachelor's Degree required Korean/English Bilingual Preferred
· Proficient in Microsoft Office application Excel/Power point/Word/Outlook
· Excellent written and oral skills
· Able to engage and work directly with customers
· Solutions minded
· Highly Self Motivated and minimal supervision needed
· Organized and detail oriented
· Handle high pressure and fast-paced operations as needed
· Strong work ethic
· Open to learning other modes of transportation as needed
· Experience with NAFTA/USMCA cross border transportation preferred
· Relevant Logistics Industry Knowledge
· Familiar with Logistics systems (WMS/TMS/WMS)
Other Qualifications: · Legally authorized to work in the U.S. without any restrictions
· Okay to work 100% on-site in Duluth, GA
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