Playing for What Matters Most - You! Join the WINNING TEAM at IGT Global! IGT is seeking a Computer Operator in the area of Richmond ,VA his position requires you be flexible with shift as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for lottery sale systems. This position is NOT a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible when working a day or night shift position. Data Center shifts are 12 hours, 3 or 4 days per week.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Medical benefits on day one of being an IGT employee 12 paid holidays plus 2 floating holidays per year 3 weeks of paid vacation per year, prorated first year 401K with employer match and 100% vested day one Company paid parental leave, life insurance, short term disability and long-term disability Gym membership reimbursement, free identity theft protection, and tuition reimbursemen Responsibilities Provides entry to intermediate-level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.
Performs intermediate-level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal supervision.
Monitors logical security through the use of established tools and procedures.
Performs entry-level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.
Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
Submits recommendations to create and maintain operational procedures and checklists.
Adheres to service level agreements by following established SLA performance requirements
Adheres to IT best practices by following established IT best practice performance and audit
Supports local testing policies and procedures
Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
Qualifications High School diploma or equivalent required
IT, technical, or related college degree or certifications are preferred
1-2 years' experience with Service Desk, Help Desk, Call Center, or Customer Service positions
Basic experience in Microsoft Office (Outlook, Teams, Word, Excel)
Technical knowledge and skills required
Must be able to monitor and troubleshoot multiple technologies
Keys to Success • Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
