Riverfront Hotel Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
Seeking a candidate that will ensure that the arrival and departure experience for all level Select Guests is impeccable. They will communicate with our guests in a courteous and professional manner while maintaining four diamond standards. Additionally, he/she will be responsible for handling guest issues. He/she should also be able to effectively provide services personally or to immediately refer requests to the appropriate manager(s).
The candidate will be responsible for reviewing the arrival report and contacting all Select Guests prior to their arrival providing them with a great guest experience. Candidate must have a friendly disposition, and the ability to "WOW" our guests. Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player. Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills . The ideal candidate will also answer all incoming telephone calls as it relates to the General Manager, and the Executive Office. Candidate will assist in resolving guest issues and also respond to guest feedback made on 3rd party sites such as trip advisor. Candidate will issue guest letters addressing issues experienced during their stay, as well as issue complimentary certificates for organization donation requests. Candidate will perform reservation related tasks for VIP's as well as corporate representatives as directed by the General Manager.
Guest Serveice experience, preferably a Loyalty Ambassador role.
Must be able to work a flexible schedule, to include weekends and holidays.
Previous customer/guest service experience; hotel and front office experience is strongly preferred.
Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
Previous cash handling and multi-phone usage experience.
Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player. Must be service and detail oriented; possessing a friendly Approachable demeanor and strong problem-solving skills
Excellent verbal communication, written, customer service, and computer skills.
The candidate must be organized, have a willingness to learn and possess a positive attitude.
