Mainline Service Advisor

Chapman Hyundai Scottsdale is looking for an experienced Service Advisor to join our team! Our Service Advisors help our customers get the most out of their vehicle ownership experience by advising of necessary maintenance and repairs to keep their car running like new. As a Service Advisor at Chapman, you'll own the client experience from the moment they arrive in the service lane to the completion of services. The Service Advisor will work closely with customers and technicians, and reports to the Service Management team.What We Offer:Attractive commission pay plan with uncapped earning potentialCompany culture that supports professional developmentDealership is closed Sundays!Low-cost medical, dental and vision insuranceLife insurance and disability coveragePaid time offCompany contributions into 401(k)Employee/family discounts on vehicle purchases and serviceEmployee assistance program, volunteer opportunities and more!Core Responsibilities:Schedule, confirm and prepare for customer appointments, ensuring an efficient service experienceDetermine vehicle needs based on customer feedback, vehicle inspection, and current mileageProduce repair orders for customers, including cost and time estimates, with full transparencyCommunicate regularly with technicians and parts associates to ensure timely completion of workFollow-up with customers on the status of their vehicle and satisfaction of serviceDesired Qualifications and Experience:Previous automotive service advisor/writer experience is requiredExcellent interpersonal and customer service skills, both in person and over the phoneStrong time management and organizational skillsDemonstrated ability to achieve sales goalsMust have a valid driver's license and clean driving recordMust pass a pre-employment background check and drug screenHours and Work EnvironmentOur Service Department is open Monday – Friday from 7AM to 6PM and Saturday from 7AM to 5PM. We ask that all applicants have the availability to work any of the days and times listed above. This is an onsite position, and requires working both indoors and outdoors.To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps.#ZR