Job summary
Major Products Parts Sales team members assist guests seeking sales or parts assistance in the Major Products DepartmentCreate a memorable visitor experience by engaging with customers in a friendly mannerProvide excellent customer service
Job seniority: associate level
Responsibilities
• Handle customer parts inquiries for Lehman's Major Products line via phone, fax, email, and face-to-face• Determine replacement parts required based on inspection of old parts, customer requests, and customer description of malfunction• Research replacement parts using different mediums such as online or catalog sources• Advise customers on substitution or modification of parts when identical replacements are not available• Prepare in-stock orders for shipping or pick-up• Receive payment or obtain credit information from customers• Receive, mark, and stock parts in the warehouse• Assemble merchandise as needed• Take inventory of stock parts and notify buyer for replenishment• Examine returned parts for defects and exchange or refund as necessary• Maintain vendor contact information and share information with buyers• Greet customers and determine their needs• Describe merchandise and explain its use, operation, and care• Recommend and help locate or obtain merchandise based on customer needs• Compute sales prices, process cash and/or credit payments• Maintain knowledge of current sales, policies, and security practices• Answer questions about the store and merchandise• Demonstrate use or operation of major products and accessories• Provide requests for quotes and order status in a timely manner• Coordinate customer orders with the dock• Stock merchandise• Maintain an orderly and organized sales counter
Requirements
• Minimum of an 8th Grade education; High School Diploma or GED preferred• Minimum experience preferred is 2 years of retail sales or commensurate experience• Experience with technical sales and/or HVAC is desirable• Must possess and maintain an excellent motor vehicle driving record• Must possess a valid Ohio Bureau of Motor Vehicles approved driving license• Obtain and maintain National Fire Institute (NFI) Certification• Obtain and maintain Chimney Sweep Certification• Obtain and maintain a Lehman's Forklift Certification
Key Skills Needed
• Excellent customer service skills• Strong communication skills• Ability to research and locate replacement parts• Knowledge of sales processes and basic merchandising• Organizational and inventory management skills
Benefits
• 401(k) with matching• Employee assistance program• Employee discount• Referral program• Bonus opportunities• Commission pay• Profit sharing
