Managed Services Transition Lead Senior Manager

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Other locations: Anywhere in Region
Requisition ID: 1567172
EY focuses on high ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity We are looking for a Transition Lead to join our Managed Services team. As a Transition Lead, you will play an integral part in establishing and embedding effective and efficient transition plans for new Managed Services engagements, supporting the transition of services to the account and delivery teams.

You will report to the Area MS Transition Lead and will work closely with other significant global stakeholders and global delivery and enablement teams.
Your Key Responsibilities Ensure successful setup and transition of all aspects of the engagement as delivery teams mobilize for ongoing service deliveryIn coordination with the client-facing team, be the focal point for the setup of the engagement before transitioning to the delivery teamCreate and maintain open and trusting relationships with the client and EY leadershipOrganize the transition team and define roles and responsibilities for each team during the transition phase.Work within the deal cycle with transition solution designs and contract definitions.Design, launch and run transition and programme structuresManage transition and go-live readiness across all teamsAdvise and guide all workstreams to ensure successful operational launches and transitionsDevelop and manage program budgetsCreate and support efficient and effective ways of working with the delivery teamDefine the approach to transition planning and executionDefine, establish and utilize an efficient and effective knowledge capture processDefine acceptance criteria, sign off and formal handover criteria into delivery teams, working with deliveryIdentify, understand and manage risks and issues related to the effective and efficient transition of servicesEnsure successful completion and closure of contractual obligationsDesign and run transformation programs post service go-liveBuild and continuously enhance managed services capabilities, methodologies and toolsCo-ordinate the transition community to ensure new tools, approaches and lessons are shared amongst MS engagementsEnsure complete and accurate reporting with appropriate levels of escalation to enable effective decision makingSkills and attributes for success Extensive experience in transition management of complex deals and Managed ServicesExtensive programme and project management experience, including management of global, distributed teams in a complex matrix organizationExtensive experience in change management, process design, knowledge transfer design, operating model design and implementationsStrong written and verbal communication skills for client C-Suite and EY senior stakeholdersStrong business partnering skills enabling working across teams.Ability to produce work of consistently high-quality under pressure (time & outcomes)Ability/credibility to influence key EY and client stakeholders - personal style, experience and approachA high level of drive, ability to work independently and deal effectively with ambiguity and changeObsessed with client satisfactionHave exposure to transformation initiatives involving tech/ERP deploymentTo qualify for the role, you must have 15+ years of experience in consulting, management, as well as Managed Services15+ years of experience in designing and developing integrated, complex transition programs for Managed Services solutionsDemonstrated experience in Managed Services life cycle and transitioning complex Managed Services solutionsExperience in a complex managed services environment is an advantageClient-facing experience in terms of collaboration and presentation skills at C-level both internally and externallyProficiency in Design Thinking and Agile MethodologyAbility to lead and motivate teams and work in an agile environmentBachelor's degree in relevant field required – Business, Computer Science, EngineeringMBA and/or Master's Degree in Business, IT or related field preferredUp to 50% travel required, depending on pursuit phaseIdeally, you'll also have Some experience working in Big 4/professional service organizationsWhat we offer We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $146,000 to $333,500. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $175,200 to $379,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances.
Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
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