Full job description Vertiv is hiring a Manager, Account Program Management in Anderson, SC or Westerville, OH. This is a highly visible and critical leadership role that is responsible for managing some of Vertiv's largest key customer accounts. This role will lead a project execution team who drive communication and coordination between external partners for our key customer base (customers, general contractors, site personnel, suppliers) and internally across departments (Sales, Operations, Engineering, Purchasing, Field Services, and Finance) to deliver exceptional customer service and on-time product delivery for our customers from order acknowledgement to shipment from our factory.
The incumbent is responsible for the successful execution of a project including cost, schedule, quality, and customer satisfaction for assigned customer accounts across multiple product lines and sites in a rapid deployment environment. They will lead a project execution team who understands the customer's perspective, proactively responds to customers, and gains customer trust by continually meeting commitments.
This is a key leadership role and will be responsible for implementing Vertiv's Global strategy and execution for the account, working with cross functional leaders through lines of business, commercial and service organizations. Teamwork with global divisions of Vertiv is of paramount importance as is the ability to work well with respected executive leaders for each client.
RESPONSIBILITIES Works with the Project Management Office (PMO) to help define and develop methods and procedures and institute best practices. Ensures all procedures are enforced on projects. Define and obtain the appropriate resources required to fulfill the project scope of work. Work with all functional group leaders to develop the project organizational resource chart. Develops a RACI Matrix to ensure functional stakeholders understand roles, responsibilities and deliverables. Coordinates with Order Management, plant production, Logistics, contractors, Services and warranty groups throughout the project, serving as primary point of escalation for potential conflicts to avoid impact to the customer, and balance large projects demand with flow business. Follow Reporting and tracking programs to assure the project is on target for quality, schedule and cost targets. Establish project reporting and KPI's. Document meeting notes, action items and follow through to completion. Ensure successful execution and delivery of contract requirements and customer expectations by enforcing cross-functional management of project execution teams. Resolve and create urgency around any issues that would impede the success of the project. Ensure that issues are resolved in a timely manner and communicated to the stakeholders. Monitor team schedules and ensure coordination of activities on the critical path to meet and succeed customer expectations. Build, develop and maintain business relationships, as well as the customer satisfaction level, for assigned customer accounts. Work with the commercial teams to identify sales and business opportunities, for short and long-term goals defined as part of growth plans for assigned accounts. Ensure existing customer portfolio is developed and maintained at all levels to ensure positive customer satisfaction. QUALIFICATIONS Associate or Bachelor's required. MBA preferred Project Management Professional (PMP) preferred 7-10 years of work experience Experience of delivering significant value projects in a Manufacturing & Engineering environment to a range of strategic customers Experience in leading and executing for large corporate accounts with annual revenue > $100M Must have ability to communicate effectively, including conducting meetings and presentations to internal and external decision makers at executive level. Must be able to work in a matrixed environment. Knowledge of construction, electrical and mechanical contracting is a plus. Critical infrastructure and data center expertise with UPS, thermal, battery and monitoring is a plus. Demonstrated ability to close complex transactions through direct influence with multiple decision makers Provide guidance and oversight to team members to facilitate proper influence, whether it is of a business, technical, legal, or other nature Excellent organizational, analytical, and interpersonal skills. Excellent project management skills preferred. Must be a self-starter and follow projects to completion with minimal supervision. Must be able to work under different levels of pressure with strong interpersonal and leadership skills. An effective motivator with an enthusiastic desire to succeed is desired. PHYSICAL & ENVIRONMENTAL DEMANDS No special physical demands TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than 27,000 people worldwide and over $5.5 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
