Job Description
Job Description
Full Job Description
Company Core Focus & Values:
Boating without owning, it's about time.
Excellence
Teamwork
Remarkable Service
Trustworthy
1) Seasonal, part-time positions available -
up to 40 hours/week.
2) Year-round, full-time positions with opportunity for dock management positions available -
40 hours/week. We hire and promote through our Dockmasters team internally first! We're looking to fill additional seats on our team including Dock Managers and dock master assistant positions.
Typical day as a Dockmaster at CBC:
Customer service is a must. Meet and greet every member with a smile and always be of assistance. Help assist carrying gear, ice chests or lake toys. Arrive at work and verify fuel is full on all vessels. Prep all vessels (board vessel, start boat, ensure all system are functional, all safety gear on board vessel, vessel is in proper working order). Assist members and guests on and off boats, assist them with any gear they may have back to car. Complete a thorough checkout via our electronic reservation system on company phone. Complete a thorough check in/finalization of boat condition and gear. Clean the vessel thoroughly upon return. Answer and field any questions from members via in person or on the phone. Perform minor maintenance on vessels to ensure basic safety systems are operational. The day will typically start at 7:00am and end at or around sunset. 6-8 Hour shifts. Air conditioned office and water provided.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Greet members in a friendly, upbeat, courteous, and professional manner
Assist members in boarding / un-boarding boats with emphasis on safety
Check-out Members
Perform check of equipment on board (life vests, anchors, dock lines, etc)
Check-in members returning with boats, check fuel gauge, gear and ask for fuel receipt.
Familiarize yourself with local waters in order to provide basic chart guidance to members
Drive boats between slips and courtesy dock** Will train
Fuel boats at marina courtesy dock
Clean boats and stage equipment for their next outing
Deep clean boats as needed
Daily clerical work to prepare reservation log, reach out to reciprocal reservations and check weather reports
Weekend/Holiday shifts required (CBC is open weekends and most holidays)
QUALIFICATIONS:
High School degree
Must be at least 18 years old
Boating experience or a love for boating is a plus (we train boat driving/operating)
Ability to perform minor boat maintenance like bilge pumps, fuses, fluids, etc (we train this)
Physical ability to lift / carry up to 30 lbs
Physical ability to board and un-board boats dozens of times per day
Physical ability to clean boats often using handle mounted brush and water hose
Physical ability to kneel / stooping to clean interior of boat compartments and secure boats
Vision adequate to read / manipulate hand held computer tablets in bright sunlight
Have a mobile device to use company communication apps outside of work (Homebase / email)
Ability to maintain a calm, positive attitude during periods of high activity
Highly effective communications skills and friendly customer service is absolutely required
Must be a self starter and capable of working unsupervised occasionally
High attention to detail
Maintain a clean work area
Control traffic in marina area and assist customers with docking boats
Always operate with an emphasis on guest hospitality
Use "clean as you go" method when performing your work duties
Adhere to all safety policies
Maintain a cooperative, team attitude in working with supervisors and fellow employees
Maintain a positive attitude toward the dock and the job being performed
Compensation: Hourly wage plus tips commensurate with experience. Additional benefits are available to year-round positions --
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