Manager, B2B Customer Success - Capital One Software - (Remote)

Employer Industry: Financial Services

Why Consider This Job Opportunity

Salary up to $158,000
Opportunity for career advancement and growth within the organization
Performance-based incentive compensation including cash bonuses and long-term incentives
Comprehensive health, financial, and other benefits supporting total well-being
Inclusive and diverse work environment
Opportunities to work with cutting-edge technology and innovative products

What To Expect (Job Responsibilities)

Cultivate trust and build relationships with business customers
Help customers identify, document, measure, and achieve desired business outcomes
Create Customer Success plans and conduct periodic business reviews
Advocate for business customers to influence organizational objectives and product roadmaps
Manage customer activity, identify risk and growth opportunities, and deliver regular business reports

What Is Required (Qualifications)

Bachelor's Degree or military experience
At least 3 years experience in a customer-facing role
At least 2 years experience working with cross-functional teams
Strong written and oral communication skills
Demonstrable analytical thinking & business insight

How To Stand Out (Preferred Qualifications)

Master's degree in business or related field
5+ years experience with client-facing technical products/services at scale
2+ years experience working with senior and executive level customer contacts
Demonstrated ability for relationship building and management
Analytical skills and business acumen

#FinancialServices #CustomerSuccess #Innovation #CareerGrowth #InclusiveEnvironment

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