Manager-Control Management

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The objective of the GSG Control Management Governance team is to establish the Operational Risk and Controls strategy for GSG, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
GSG is looking for a Manager, Control Management of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. 
The Manager, Control Management, GSG Governance will:
Advise on execution plans for operational risk management within GSG including BU specific guidelines, project plans, etc. 
Track issues with KRI limits and risk appetite for GSG to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly 
Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU 
Manage details of specific risk and controls governance forums for GSG, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums 
Provide support to develop BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs 
Facilitate the understanding and use of the risk governance framework across BUs through regular communication 
Facilitate the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence) 
Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU 
Administer implementation of key areas training initiatives that align with Operational Risk Management 
Support sharing insights, better practices, themes, etc. across the enterprise 

Minimum Qualifications:
3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 
Strong project management, communication, and interpersonal skills 
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

Preferred Qualifications: 
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous 
Experience in at least one of the following:  

o   Translating operational risk strategy and appetite into execution guidelines 
o   Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds 
o   Oversee the implementation of the operational risk governance frameworks  
o   Communicating and ensuring understanding and adherence to operational risk procedures and standards  
o   Facilitating the operational risk exam management processes 
Experience in financial services industry

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
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We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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