Manager - Control Management Reporting & Analytics

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The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the US Consumer Services Control Management Reporting and Analytics team is to establish the Operational Risk and Controls strategy for US Consumer Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

US Consumer Services is looking for a Senior Manager of Reporting and Analytics focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Manager, US Consumer Services Reporting and Analytics will:

Oversee execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.
Oversee tracking of issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly
Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU
Manage specific risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums
Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs
Facilitate the understanding and use of the risk governance framework across BUs through regular communication
Support the internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)
Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU
Lead implementation of key areas training initiatives that align with Operational Risk Management
Manage processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials
Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:  

4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities 
Excellent project management, communication, and interpersonal skills 
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards 
Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively 

Preferred Qualifications: 

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:Translating operational risk strategy and programs into performance trends and themes
Developing compelling reporting materials and insights regarding risk management performance and adherence to guidelines and standards
Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds
Performing or supporting an audit or review of operational processes, risks, and controls
Advanced PowerPoint and Excel skills, including extensive formula and pivot table creation 

Experience in financial services industry

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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