Manager, Customer Solutions

Manager, Customer SolutionsLocation: California, US
Careers that unlock the magic of human connection Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlúa Liqueur, Beefeater Gin, and Avión Tequila, as well as many more superior wines and exquisite champagnes!
Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard. Here, we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!
The salary range for this role, based in California is $106,720.00 to $133,400.00. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate's experience, skills against internal peers and against the scope and responsibilities of the position. Position Summary This position is dedicated to adding value to Pernod Ricard USA (PRUSA) and Chain Division customers by cross-functional collaboration with internal and distributor partners to develop Spirits Category Insights that assure PRUSA brand goals are met. The role will be responsible for supporting all Category Management responsibilities across the Chains Division priorities with the analysis of scan data, consumer/shopper insights, and industry trends to help uncover opportunities to drive sales and defend against competitive threats. The position may include some travel to key markets to review business performance, Category opportunities, and assist local market teams in reaching goals within the Chains Division.
Key Components / Skill Sets Category Management Acumen: Following Category Management principles, must have ability to develop and articulate category strategies, analyze relevant data sources, link to shopper insights, and provide recommendations that grow the business.Commercial Knowledge: Understanding of both retailer and distributor/wholesaler go-to-market strategies and create execution excellence across brand standards. Broad understanding of marketplace dynamics and impact to BevAlc environment. Take part in the development and integration of fact-based tools to move business forward via category management processes.Analytical Skills: Ability to gather, synthesize, analyze, and present data from multiple systems/sources (examples: Nielsen, IRI, Spectra, HH Panel, Shipment, Depletion, etc.) and present in compelling/concise selling stories.Major Responsibilities / Accountabilities Identify and commercialize best practice insights from industry trends, retail landscape and shopper behavior that support division and customer priorities.Provide thought leadership to customer, sales, and distributor teams by bringing category growth solutions rooted in insights.Deliver post-promotion evaluations and communicate areas of strength and opportunity.Track and benchmark new item innovation performance, shelf stock performance and pricing.Evaluate category management initiatives around distribution, pricing, promotions and shelf.Collaborate with cross functional teams such as Marketing, Finance and Ops to deliver category plans.Advance Chains Division selling tools to capitalize on category volume opportunities.Key Competencies and Qualifications Education: Bachelor's Degree required.Experience / Background: 3+ years of previous sales analysis experience preferably in the wine and spirits industry or a CPG environment and category management support across a diverse number of retailers is required. Experience partnering with distributor and direct key accounts or channel responsibility is required. Prior experience leveraging shopper insights to support a customer is critical for this position.Required Skills/Competencies: Demonstrates exceptional skill in critical thinking and communication, as well as a high level of data analysis, problem solving and analytical reasoning. Ability to organize and manage work to achieve results and track performance so that problems are detected early or prevented entirely are key competencies for success. Ability to gather, synthesize, analyze, and present data from multiple systems/sources. Understanding of both retailer and distributor/wholesaler go-to-market strategies. Broad understanding of marketplace dynamics and impact to BevAl environment. Must possess strong computer skills with a proficiency in MS Office - Excel, PowerPoint, Word, and Outlook. Demonstrate strong Nielsen / IRI analytical skills, JDA, Numerator and other Category Management software application skills. Excellent verbal and written communication skills, as well as outstanding aptitude for time management. Successful at building relationships at customers and internally throughout the organization. Proven experience informing and influencing key decision makers on the business.Working Conditions Travel (25%) to key markets for field surveys and meetings.When you join Pernod Ricard, you'll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it's what brings our culture to life.
Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid or remote option. As a global employer, we understand that not everyone's working hours are the same, and we empower our employees to work the hours that make the most sense for their and their team's schedules.
Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.
Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process, contact your talent acquisition manager.
Job Posting End Date: Target Hire Date: ********
Target End Date: About UsPernod Ricard is the No.2 worldwide producer of wines and spirits with consolidated sales of €8,448 million in FY20. Created in 1975 by the merger of Ricard and Pernod, the Group has developed through organic growth and acquisitions: Seagram (2001), Allied Domecq (2005) and Vin&Sprit (2008). Pernod Ricard, which owns 16 of the Top 100 Spirits Brands, holds one of the most prestigious and comprehensive brand portfolios in the industry, including: Absolut Vodka, Ricard pastis, Ballantine's, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur, Mumm and Perrier-Jouët champagnes, as well Jacob's Creek, Brancott Estate, Campo Viejo, and Kenwood wines.
Pernod Ricard's brands are distributed across 160+ markets and by its own salesforce in 73 markets. The Group's decentralised organisation empowers its 19,000 employees to be true on-the-ground ambassadors of its vision of "Créateurs de Convivialité." As reaffirmed by the Group's strategic plan, "Transform and Accelerate," deployed in 2018, Pernod Ricard's strategy focuses on investing in long-term, profitable growth for all stakeholders. The Group remains true to its three founding values: entrepreneurial spirit, mutual trust, and a strong sense of ethics, as illustrated by the 2030 Sustainability and Responsibility roadmap supporting the United Nations Sustainable Development Goals (SDGs), "Good times from a good place." In recognition of Pernod Ricard's strong commitment to sustainable development and responsible consumption, it has received a Gold rating from Ecovadis. Pernod Ricard is also a United Nation's Global Compact LEAD company.

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