You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
CFR is responsible for developing and monitoring statistical models for predicting
individual and commercial' behaviors such as credit risk, fraud risk, spending and revolve. These
models are used for key business decisions made across the customer life cycle to manage risk
and accelerate profitable business growth. Underpinning our growth as a company are the tools
and capabilities that ensure we prudently take and manage risk in a viable way.
In particular, the Consumer Marketing & Enterprise Personalization Decision Science team leads development of world-class personalization capabilities catering to all global markets. This involves development & deployment of cutting-edge Machine Learning/Data Science solutions
which will be able to drive industry leading sustained performance lifts.
How will you make an impact in this role?
This position will be responsible for enhancing and maintaining our Enterprise-wide personalization
solutions within the Enterprise Personalization Decision Science team. The team is responsible for
optimizing the offer & communication mix to card members ensuring relevance and timeliness
based on key objective functions. It is responsible for developing and implementing cutting-edge
Data Science solutions to deliver on the key goals and objectives on the personalization front.
The candidate will lead a team of data scientists and will work across the enterprise to steer the
personalization vision through innovation and application of the latest techniques and technologies
while conforming to all the regulatory and compliance requirements. The leader will also actively
interact with multiple partner teams including but not limited to AET, Product, Marketing,
Regulatory and Governance teams. This is a fast-paced environment requiring a mix of strong
relationship skills, passion for applied data science, people leadership, and a singular focus on
delivering results
This position lies at the intersection of advanced AI/ML and customer engagement solutions.
The leader will work across multiple products, technology, and business teams to design, develop, enhance, and test sophisticated ML solutions that deliver superior economics,
higher customer engagement, and incremental efficiencies. Demonstrated ability to remain
abreast of the latest ML developments and innovations. Share key insights and developments with
technical and non-technical audiences.
Leadership Outcomes:
· Puts enterprise thinking first, connect the role's agenda to enterprise priorities and balances the
needs of customers, partners, colleagues & shareholders.
· Leads with an external perspective, challenge status quo and bring continuous innovation to our
existing offerings
· Demonstrate learning agility, make decisions quickly and with the highest level of integrity
· Lead with a digital mindset and deliver the world's best customer experiences every day
Qualifications
Experience
· Experience applying ML to solve complex problems for large-scale applications
· Experience applying theoretical models in an applied environment, with successful experience building AI algorithms
Technical/ Functional Skills:
· Expertise in Coding, Algorithm, High Performance Computing
· Unsupervised and supervised techniques , Map Reduce techniques, attribute engineering
· Deep learning
· Gradient boosting machines, self-reinforcing algorithms
· Understanding of technologies supporting development and implementation of ML solutions at Enterprise scale
· Extensive knowledge of customer marketing ecosystem across the enterprise
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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