Manager - Digital Product Management - Digital Banking

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.
This is an opportunity to join the Digital Banking Platform team within American Express. As a Product Manager, you will be part of a hard-working and fun team that develops and delivers next-generation capabilities for banking products and benefits to our customers.
The Product Manager in the Enterprise Platform - Digital Banking team is responsible for the development and deployment of capabilities and features enabling regulatory compliance and for the support of audits and exams. The successful individual ensures that the Product meets the evolving needs of the enterprise policies and regulatory standards. Requires strong organizational, technical, and creative problem-solving skills. Requires strong organizational, documentation, analytical, collaborative, and problem-solving skills. Must work well in a dynamic, complex environment and under deadline pressures. Partners with other product managers in order to convert the regulatory roadmap into a release cycle and coordinates the efforts of engineering's teams within a SAFE train to deploy the new features across markets and products.
The Product Manager will report and assist the Director Product Management. The successful candidate will have a strong understanding of American Express business and operating models, platforms, products, and services, understand the key risk and regulatory areas and identify due diligence regulatory controls across the core digital banking ecosystem.
Responsibilities:
Define product outcomes with clear metrics and targets for the product segment, in line with the high-level product portfolio vision and strategy and company, organizational outcomes
Work with key partners and colleagues to implement a product and regulatory roadmap aligned with the platform vision
Collaborate with cross-functional teams to understand the processes, risks, controls, and regulatory domain
Adapt quickly to a fast-paced ecosystem and regulatory changes, validate action plans, identify gaps, and document results
Translate product roadmap into a product backlog of well-defined epics and features with appropriate acceptance criteria
Prioritize backlog with stakeholders, help make difficult tradeoffs, remove roadblocks, and track performance and delivery
Manage and support multiple processes in a high-pressured environment
Identify risks and challenges to deliver on timelines and move quickly with dependent teams
Communicate with stakeholders and facilitate resolution of risks, issues, and changes tied to the product backlog
Interact with stakeholders to identify needs, opportunities, and gaps, and solve problems.
Enable effective assessment of controls and ensure audit readiness
Maintain necessary documentation and records to assure efficient and consistent regulatory compliance efforts
Act as an audit coordinator and support audit/exam inquiries by collaborating with SME's and providing materials 
Manage PRSA Controls, Exceptions and other initiatives impacting Digital Banking Platform - Data and Reporting team
Agile mindset and transformation champion
Understand and apply new trends and market standard methodologies into product roadmap and requirements
Communicate and build consensus across multiple departments in crafting the product roadmap which delivers customer value and makes appropriate trade-offs with schedule and capacity usage
Facilitate partnership and alignment between teams including engagement, design, analytics, engineering

Skills and Qualifications: 
Significant experience in Product Management with proven track record in defining winning product constructs and delivering a product roadmap
Significant experience in Project Management with proven track record to manage project plans, meeting key milestone dates, and delivering overall plan 
Strategic, big picture thinking with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes, and systems
Financial services industry experience and an understanding of related products, services, features, economics, and key regulations
Strong experience maintaining a compliant product and effectively integrate compliance requirementsinto business, operational, technological, data, and financial components
Knowledge and experience in the application of regulatory practices in a digital banking environment
Understanding of evolving banking, data privacy, accounting, and financial compliance and regulatory requirements and environment
Good balance of technical knowledge and business acumen and experience working with third parties
Ability to break down a complex problem into components, and provide recommendations with transparency and integrity
An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Scaled Agile Framework, and principles
Must know how to write capabilities, features, and stories with acceptance criteria
Proven ability to adjust quickly to shifting priorities and multiple demands
Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment
High degree of organization, individual initiative, and personal accountability
An ability to solve complex problems and a highly analytical approach
Agile certifications and/or PMP Certification a plus
BS, or equivalent degree in Business, Computer science, Information Technology related field

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
6% Company Match on retirement savings plan 
Free financial coaching and financial well-being support 
Comprehensive medical, dental, vision, life insurance, and disability benefits 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees -Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.