Manager - Digital Product Management

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The Global Loyalty & Benefits organization is looking for a talented Manager - Digital Product Management to help drive growth and transformation of our APIs.?
?You'll be working in an Agile software development environment with other product and engineering teams to prioritize the backlog, create user stories, and collaborate across stakeholders to deliver on loyalty initiatives.?
You will lead a scrum team that is focused on maintaining and enhancing our loyalty APIs.
You will consult with business and channel partners to discover new use cases and API requirements.
You'll work with execution teams to ensure delivery of high-quality and timely software products.
A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams.
The Global Loyalty & Benefits Platform is part of the larger Enterprise Platforms Technology unit where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities.
The Global Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence and servicing.
The focus of the Loyalty API domain is building high performing APIs that power the world's best loyalty & benefit experiences for our customers.
Key Responsibilities:
* Build and actively manage a product backlog of features and capabilities that are refined and prioritized in close collaboration with the engineering and business teams
* Translating features into prioritized user stories in tight coordination with other Product Owners
* Deep engagement and consultation with various architects, products owners, and business teams to understand current and future needs
* Full participation in and support of agile practices and ceremonies
* Communicate and build consensus across multiple teams in creating solutions.
* Collaborate with other team members to define business requirements to meet the end users' needs through one-on-one, small and large-group interviews about technology and system concepts
* Engage in day-to-day activities with the development team i.e., providing feedback and clarity on stories
* Actively manage the team backlog by insuring it is reviewed continuously, represents the most valuable items for delivery, and includes customer feedback
* Provide vision to the Agile development team and stakeholders throughout the project and create requirements
* Ensure that the team always has an adequate amount of prioritized stories available to be worked by the team
* Collaborate on release plans and set expectation for delivery of new functionalities
* Be an active team member in mitigating impediments impacting successful team completion of Release/Sprint Goals
* Keep abreast with Agile/Scrum best practices and new trends
* Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines
Minimum Qualifications:
* 3 years of experience working on/with software development teams in a product role
* Basic technical understanding of APIs
* A good balance of technical knowledge and business acumen with experience in driving innovation and business metrics with a customer-first mindset
* Ability to establish and maintain effective working relationships with all levels within the organization, including external partners
* Familiarity with agile and scrum software development methodologies
* Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements
* Problem solving, project management and analytical skills; ability to prioritize and complete tasks
* High degree of personal organization
* Shows individual initiative, proactiveness and personal accountability
* Bachelor's Degree required (or comparable experience) in Business or Computer Science disciplines (preferred)
* Familiarity with Jira, Rally, Confluence, Gitlab/Github, Postman preferred
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
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Benefits include:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
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