Manager - Digital Product Management

Description You Lead the Way.
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Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives.
Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.
American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.
And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.
Find your place in technology of #TeamAmex.

The Global Loyalty & Benefits organization is looking for a talented Manager – Digital Product Management to help drive growth and transformation of our APIs.
You'll be working in an Agile software development environment with other product and engineering teams to prioritize the backlog, create user stories, and collaborate across stakeholders to deliver on loyalty initiatives.
You will lead a scrum team that is focused on maintaining and enhancing our loyalty APIs.
You will consult with business and channel partners to discover new use cases and API requirements.
You'll work with execution teams to ensure delivery of high-quality and timely software products.
A key part of this role will be to build and foster a culture of agility and product ownership in close partnership with technology and business teams.

The Global Loyalty & Benefits Platform is part of the larger Enterprise Platforms Technology unit where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities.
The Global Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, insurance, analytics, operations excellence and servicing.
The focus of the Loyalty API domain is building high performing APIs that power the world's best loyalty & benefit experiences for our customers.

Key Responsibilities: Build and actively manage a product backlog of features and capabilities that are refined and prioritized in close collaboration with the engineering and business teams

Translating features into prioritized user stories in tight coordination with other Product Owners

Deep engagement and consultation with various architects, products owners, and business teams to understand current and future needs

Full participation in and support of agile practices and ceremonies

Communicate and build consensus across multiple teams in creating solutions.

Collaborate with other team members to define business requirements to meet the end users' needs through one-on-one, small and large-group interviews about technology and system concepts

Engage in day-to-day activities with the development team i.e., providing feedback and clarity on stories

Actively manage the team backlog by insuring it is reviewed continuously, represents the most valuable items for delivery, and includes customer feedback

Provide vision to the Agile development team and stakeholders throughout the project and create requirements

Ensure that the team always has an adequate amount of prioritized stories available to be worked by the team

Collaborate on release plans and set expectation for delivery of new functionalities

Be an active team member in mitigating impediments impacting successful team completion of Release/Sprint Goals

Keep abreast with Agile/Scrum best practices and new trends

Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines

Minimum Qualifications: 3 years of experience working on/with software development teams in a product role

Basic technical understanding of APIs

A good balance of technical knowledge and business acumen with experience in driving innovation and business metrics with a customer-first mindset

Ability to establish and maintain effective working relationships with all levels within the organization, including external partners

Familiarity with agile and scrum software development methodologies

Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements

Problem solving, project management and analytical skills; ability to prioritize and complete tasks

High degree of personal organization

Shows individual initiative, proactiveness and personal accountability

Bachelor's Degree required (or comparable experience) in Business or Computer Science disciplines (preferred)

Familiarity with Jira, Rally, Confluence, Gitlab/Github, Postman preferred

Qualifications Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition.
Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 24019416