Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.
JOB SUMMARY:
The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation.
The specific valuestream this role will support is our Data Enablement, Analytics and Marketing Technology team. Position-specific duties include:
Leads the strategy and roadmap focus on the Data Products and Team.
Utilizes extensive experience in data analytics to consolidate, manage and secure large enterprise-level datasets
Oversees the implementation and management of MDM, Governance, and PAM systems.
Collaborates with architects, the technology team, and stakeholders to ensure product goals are met.
Coordinates with multiple teams using tools like Jira to drive product development through Agile and SAFe practices.
Manages multiple products simultaneously while maintaining high standards of quality and performance.
Serves as a bridge between technical teams and non-technical stakeholders, effectively translating and communicating requirements and progress.
Leverages technical and product experience to make informed decisions regarding product development and enhancements.
Contributes to a culture of innovation and continuous improvement within the product management space
Prior experience with implementation of Master Data Management Products including Collibra, Privicera, and ETL tools like Five Tran a plus
Knowledge of Data identity graphing utilizing AWS's Neptune entity resolution preferred
Knowledge of Data Ingestions into snowflake preferred
This position is a full-time Project Hire. Project scope is anticipated for 2 years from date of start; may have potential to convert longer and/or long term.
MAJOR RESPONSIBILITIES:
Product Definition
Partner with the teams to establish experience interactions and designs based on high level feature requirements
Drive detailed product Feature definition, including functional and non-functional requirements
Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders
Product Delivery
Facilitate product backlog grooming with the Delivery scrum team
Define and document product user stories to enable technical design, development, and testing
Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives
Product Implementation and Support
Perform product validation throughout the development cycle, to ensure alignment with functional requirements.
Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.
Represent and support the product as the ongoing subject matter expert.
Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning
Product Planning
Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes
Product Strategy
Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities
Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development
Collaborate and liaise with key business partners to establish product goals and objectives
Ensure product alignment with the holistic experience transformation vision
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
EDUCATION:
Bachelor's degree required in Business, Technology, Digital Marketing, Data Science, Data Engineering, Data Analytics, Industrial Engineering, or related. Master's degree a plus.
EXPERIENCE:
5+ years in Product Management, with product experience preferred in Digital Data / Technology products, Data Enablement products, MarTech / Personalization products, or Digital Marketing or Analytics related
Experience with large scale transformation initiatives
Demonstrated ability to define and execute strategic initiatives
Working in an agile technology delivery program
Defining a customer journey and digital product roadmap
Product backlog management, including Feature definition, requirements, prioritization and sprint planning
Close partnership with a Technology Delivery team
Stakeholder engagement and relationship building
Executive communication, with the ability to influence decision making
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply
or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
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