Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.JOB SUMMARY:The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation. The specific focus for this role will be digital product management for the onsite Guest and Team Member experience, Mobile or Web Applications.MAJOR RESPONSIBILITIES:Product DefinitionPartner with the UXUI team to establish experience interactions and designs based on high level feature requirementsDrive detailed product Feature definition, including functional and non-functional requirementsSupport product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholdersProduct DeliveryFacilitate product backlog grooming with the Delivery scrum teamDefine and document product user stories to enable technical design, development, and testingParticipate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectivesProduct Implementation and SupportPerform product validation throughout the development cycle, to ensure alignment with functional requirements.Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.Represent and support the product as the ongoing subject matter expert.Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planningProduct PlanningEstablish the product roadmap and coordinate with key partners to manage product delivery and implementation timelinesPartner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planningEstablish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixesProduct StrategyProactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilitiesDevelop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for developmentCollaborate and liaise with key business partners to establish product goals and objectivesEnsure product alignment with the holistic experience transformation visionUnderstands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.Performs other duties as assigned.EDUCATION:Bachelor's degree required - Business, Technology, Digital Marketing, or Industrial Engineering preferred; Master's degree preferred.EXPERIENCE:5+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.Managing the digital experience for a consumer website and/or mobile appExperience with large scale transformation initiativesDemonstrated ability to define and execute strategic initiativesWorking in an agile technology delivery programDefining a customer journey and digital product roadmapProduct backlog management, including Feature definition, requirements, prioritization and sprint planningClose partnership with a Technology Delivery teamStakeholder engagement and relationship buildingExecutive communication, with the ability to influence decision makingExcellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simplyor equivalent combination of education and experience.Your talent, skills and experience will be rewarded with a competitive compensation package.Universal Orlando Resort.Here you can.Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE
