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At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Services Group (GSG) brings together the company's external and internal servicing functions including the Global Customer and Business Enablement Network (GCBEN) function, which provides exception care to our external customers and many of the vital internal services that make American Express run efficiently.
The KYC / AML Operations Strategy Team within GCBEN provides governance, strategy development, project execution, capabilities enablement and analytical assessment to drive process improvement and establishment of new processes to enable Know your customer (KYC) and Anti-Money Laundering (AML) activities within the Global Servicing Group (GSG). We are a critical team that drives the future GSG KYC AML roadmap in a continually evolving space both internally and externally! Colleagues within our team partner strongly with leaders globally, our Financial Crimes Transformation (FCT) partners, line of business compliance, and GSG Operations and Global Strategy and Enablement partners to collaborate in crafting and enabling a strong, sustainable processes and solutions for the organization. This is an exciting and critical role that will help craft the future capabilities of the Global Servicing Group (GSG) Know your Customer (KYC) and Anti-Money Laundering (AML) processes.This position will collaborate with operations, capabilities, Technologies, automation and Global Servicing Enablement teams to design and enable capabilities related opportunities to GSG KYC/AML processes globally.
How will you make an impact in this role?
Present opportunities and solutions to business owners and key partners to obtain refine and align various capabilities related process improvement initiatives
Build requirements and partner with product owners (POs) to develop user stories
Participate in refinement of requirements and acceptance criteria and prioritization discussions in close collaboration with the business, product owners, technologies and AML CoE teams
Collaborate with POs and scrum teams to size the required efforts and assess solution options
Lead all aspects of operational enablement activities including training, procedure updates, system access, and communications required to implement capabilities related initiatives
Provide regular status updates depicting progress, dependencies, removing roadblocks and raising risks/issues to various levels of leadership
Facilitate resolution of risks, issues and changes
Identify efficiency lifts acquired from various improvements and solutions while collaborating with GCCM, Finance, Strategy, and Operations for appropriate capacity plan adjustments
Seek new opportunities within existing processes and collaborate to provide recommendations and solutions
Build and maintain positive relationships across the program
Apply standardized process improvement and project management methodologies on every initiative
Participate in process mapping and brainstorming activities
Minimum Qualifications
3 plus years Project Management and/or Process Optimization experience
Strong analytical and process improvement orientated approach
Experience in Agile, SAFe, or similar methodologies
Proficient in Excel, PowerPoint, and Visio
Excellent articulation with the ability to engage, influence, and encourage partners and customers to drive collaboration and alignment
Highly organized - excellent at research, documenting and articulating your findings
Loves operating in a fast-paced environment with changing needs
A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for extraordinary collaboration
Ability to collaborate with partners of all levels to understand their processes and needs
Strong sense of personal accountability and established self-starter
Preferred Qualifications
Process mapping experience
Experience delivering upon regulatory commitments across multiple markets
Experience participating in external benchmarking assessments
Inbound, Outbound, and/or back-office servicing experience
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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