Manager, Guestxp Integration Platform

Details of the offer

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Enterprise Technologyplays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your software engineering expertise and analytical skills to help create vehicles that are as smart as you are.
In this position...
Ford Motor Company's Guest Experience Platform (GXP) is transforming the automotive service experience for Ford and Lincoln customers and dealers. We're building innovative digital products and services that streamline appointments, enhance remote services, and create a seamless, customer-centric journey. We partner closely with Ford and Lincoln dealerships and various Dealer Management System (DMS) providers. Our team is passionate about using a lean, human-centered approach to solve complex problems.
What you'll do...
Technical Leadership:Build and mentor high-performing engineering teams (3-5), fostering a culture of innovation and collaboration.
Cross-Functional Collaboration:Partner with External SaaS providers, product management, and design teams to deliver exceptional customer experiences.
Engineering Excellence:Establish and promote best practices in software engineering, including Agile methodologies (e.g., XP, TDD, BDD).
Talent Acquisition & Development:Recruit, onboard, and develop talented software engineers and engineering leaders.
Architecture & Design:Provide technical guidance and feedback on product designs and architectures, ensuring scalability, security, and performance.
Continuous Improvement:Drive improvements in the engineering delivery pipeline, reducing cycle time and enhancing quality.
Technical Problem Solving:Identify and resolve major technical roadblocks and risks, ensuring successful product delivery.
Knowledge Sharing:Foster collaboration and knowledge sharing across multiple product teams.
OKR Alignment:Partner with product leadership to establish and track key results aligned with business objectives.

You'll have...
Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or related field or a combination of education and equivalent work experience 
8+ years of software engineering experience in web, mobile, API, or full-stack development.
4+ years of experience leading and mentoring engineering teams.
3+ years of experience with Agile methodologies (e.g., XP, TDD, BDD) and DevOps practices (CI/CD, etc.) 
3+ years of experience with modern technology stacks (e.g., Java, ReactJS, or similar).

Even better, you may have...
Master's Degree in Computer Science, Computer Engineering, Systems Engineering or related field
Post-purchase customer experience in the automotive industry.
Experience building and maintaining distributed, service-oriented systems.
Experience with cloud technologies (e.g., AWS, GCP, Azure).
Strong communication, collaboration, and problem-solving skills

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:  
https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2024-benefits-and-comp-LL5-sal-plan-1.pdf
This position is a leadership level 5
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
#LI- hybrid 
#LI-LA1


Nominal Salary: To be agreed

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