Under the general direction of the Director, Lottery Marketing & Sales, the Lottery Retail Operations Manager is engaged in high level strategic planning to optimize sales, establish sales priorities that align with strategic direction, leads the development of sales and communications tools to assist field staff and retailers, oversees corporate partnerships, sets merchandising standards, and strives to achieve the best possible execution at retail sites.
Duties include, but are not limited to, the following:
Establishes and aligns sales priorities with strategic direction and ensures priorities are successfully communicated, executed, measured, and reported. Conducts analysis of sales and retailer market conditions and recommends strategies to improve Lottery sales. Oversees the corporate retail sales program, including direct supervision of the Corporate Accounts Manager, providing direction to the corporate staff, updating policies and procedures for corporate chain locations, setting reporting standards, overseeing recruitment efforts and implementing efficiency improvements. Leads the development of retail optimization efforts and ensures field staff and retailers implement industry best practices. In conjunction with the Lottery Regional Director, establishes the statewide retailer sales call standards/expectations and the categorizations of retailer sales calls. Monitors field staff activity and identifies staff development and training needs and ensures training is obtained. Oversees retail equipment and Point-of-Sale distribution programs, including establishing guidelines, development of merchandising equipment and collateral, and budget oversight. Maintains content in both the field staff and retailer web portals, including reports, document libraries, and digital point of sale materials. NY HELPS:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply and complete a probationary period.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Individuals certified eligible for the 55-b/c program under the Governor's Program to Hire Persons/Veterans with Disabilities pursuant to Section 55-b/c of the Civil Service Law are encouraged to apply. To be considered, 55-b/c candidates must provide a copy of their letter of eligibility with their response and meet the NY HELPS minimum qualifications listed below.
NON-COMPETITIVE NY HELPS MINIMUM QUALIFICATIONS:
Nine years of professional experience in sales as an accountant manager or account supervisor, including two years of supervision.
Substitution:
An associate degree in a related field can substitute for two years of specialized experience. A bachelor's degree in a related field can substitute for four years of experience. A master's degree in a related field can substitute for five years of experience. A doctorate in a related field can substitute for six years of experience. PROOF OF DEGREE IS REQUIRED WITH YOUR APPLICATION: PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS, DIPLOMA, OR EDUCATION EVALUATION SHOWING YOUR DEGREE WAS AWARDED.
*Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. You can write to the Examination Information Desk of the NYS Department of Civil Service for a list of acceptable companies who provide this service. This information can also be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.
It is essential that candidates clearly and concisely indicate how they meet the minimum qualifications in the cover letter or resume. Failure to show how you meet the minimum qualifications may result in disqualification and removal from consideration.
No Exam Required under NY HELPS.
Generally, titles filled via open-competitive minimum qualifications may be recruited for using competitive methods, and non-competitive NY HELPS concurrently.
Preferred Qualifications:
Ability to engage with and motivate both the retail sales team and retail partners. Ability to develop and implement retail partner strategic and tactical business plans that drive partner revenue goals. Ability to work in a team environment and manage a sales staff.
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