The Company is seeking an experienced Manager, Maintenance to provide oversight of the day-to-day operations for the Company's multifamily portfolio based in the San Francisco Bay Area. The Manager, Maintenance must be able to successfully manage a team of at least ten in-person and remote professionals, possess strong leadership and multi-tasking skills, and have the ability to pivot during emergency situations and prioritize on the fly. This position requires an initiative-taking manager who has proven field knowledge and is enthusiastic to be part of and oversee a hard-working maintenance team that strives to maintain a best-in-class maintenance support staff for multifamily living.
Primary Responsibilities Manage up to 20 in-house maintenance techniciansMonitor and improve the entire repair and maintenance process including tenant work order intake, internal systems, work order execution, and internal/external reportingPrioritize and assist with scheduling of all maintenance work order requests and follow-up upon completionManage all emergency services after hours with Director of ConstructionEscalate resident relation issues to the Property Operations Communications teamInspect buildings to assure properly functioning equipment upon request of Property ManagersOversee work order reporting to ensure data integrity and improve performanceAdd value by optimizing and reducing repair and maintenance expensesOrder parts, materials and maintain stock and inventory controlSupervise and direct multiple maintenance technicians and maintenance coordinatorsEnsure compliance with all governmental codes, ordinances, and regulationsCoordinate and review tenant feedback reviewsMinimum Requirements and Qualifications High school graduate or equivalent requiredMinimum 5 years experience in maintenance of residential building or similar community requiredMinimum 2 years of field supervisory experience requiredCollege education or trade school with emphasis in trades, covering maintenance procedures and practices preferredProficient with Microsoft Office suite of products (Word, Excel, Outlook, MS Project) and the ability to quickly learn inventory control, preventative maintenance and human resources information system software programsKnowledge of Yardi Maintenance and Happy Task software tracking systems desired but not requiredPossess thorough working knowledge of electrical, carpentry, plumbing, flooring, heating, windows and doors, and other related trade fields is requiredPast multifamily real estate maintenance experience is preferredKey Skills and Competencies Excellent communication skills (written and oral) and must be able to maintain effective tracking and storage of documentationExperience in skilled trades and general understanding of building codesWell-rounded knowledge of practices, tools, equipment, methods and materials used in maintenanceAbility to comply with work safety practices and guidelines relating to asbestos and industrial chemicalsSolid track record of supervisory and managerial skills to plan and assign work, motivate employees and provide work leadershipCapability to work autonomously with little guidancePractices sound judgment skills to assess needs and determine appropriate course of action in emergency situationsProven ability to safely handle all workshop and maintenance equipment, including power and hand tools and both freestanding and extension laddersPhysical skills and ability to perform work that requires continual standing, walking, stooping, bending and lifting up to 50 poundsBallast and its affiliates are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment, and we prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We thank all applicants who have applied however only those selected for an interview will be contacted.
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