The Manager, Medical Information Scientific Engagement (MISE) reports to the Associate Director MISE and is responsible for engaging healthcare professionals (HCP) and other customers in rich scientific dialogue and developing customer materials for use in response to unsolicited medical information requests. The Manager, MISE serves as the primary point of contact for US HCP escalations. The Manager, MISE will evaluate voice-of-customer trends and provide insights to internal stakeholders. Additionally, this role will provide innovative solutions to optimize delivery of scientific information to customers. The Manager, MISE will be responsible for leading the medical information booth at scientific meetings and providing after-hours phone coverage for emergency escalations on a rotating basis. The Manager, MISE will conduct training sessions for scientific/product knowledge, mentor MISE team members/fellows and participate in departmental initiatives. Key Responsibilities: Patient Scientific Content Creation (25%)
• Lead the development and maintenance of scientific content for patients for assigned therapeutic area products including patient content for established products.
• Conduct peer review of patient scientific responses for products within assigned therapeutic area.
• Collaborate with Med Info CSI-Digital to help shape and review the Innovative Content formats for patient responses. MIR Handling (20%)
• Ensures high quality personalized, cross-portfolio scientific engagement with all customers to demonstrate the product and disease area expertise. Provides timely, accurate, thorough, and balanced scientific responses to unsolicited requests for information from internal and external customers consistent with regulatory guidelines.
• Documents interactions in Customer Relation Management (CRM) database. Conducts literature analysis to respond to unsolicited, off-label inquiries as needed or escalates the inquiry to Manager, MISE.
• Complaint Reporting (5%): Identifies captures and processes adverse events and product quality complaints following regulatory and company policies
• Ensure highest standards of quality and compliance. Responsible for quality assurance (QA) of team. Ensure high level, robust medical information provided is accurate and consistent. Escalation Support for Complex Inquiries (15%):
• Leads response creation for US escalated one-off inquiries within assigned therapeutic area.
• Conducts peer review of US one-off response created Scientific Training (10%)
• Participate in product and disease state related scientific training.
• Manages scientific training content development as needed. Complete all role based and enterprise trainings in a timely manner VOC and Insights (10%)
• Analyzes customer insights and scientific information with MISE leaders and internal partners to champion unmet data gap needs and to represent voice of the customer MI Booth Support (10%)
• Leads Medical Information Booth support at medical congresses. Ensure participation in booth training and completion of all Med Info booth support activities at the end of the congress. After-hours Support & Projects 5%):
• Provide after-hour Med Info support for emergency phone calls related to JJIM products.
• Participate in departmental strategic projects and other ad-hoc activities as assigned by leadership Education: Describe the minimum knowledge or educational requirements for the position. Include any degrees or certifications which are required and/or desirable.
• Advanced Degree (e.g. PharmD) required.
Preferred:
• Drug Information or clinical residency/fellowship Related experience: Describe the types of experience and typical number of years required for this role:
• A minimum of 2-4 years of Medical Information or strong clinical practice experience
• Medical writing experience and proven ability to conduct literature analysis.
• Experience developing responses to scientific inquiries from healthcare professionals and/or consumers.
• Demonstrated ability to verbally communicate scientific information to healthcare professionals
• Experience building on existing clinical foundation in pursuit of expertise in relevant therapeutic area
• Experience managing complexity and ability to work independently
• Excellent communication and interpersonal skills
• Ability to collaborate with cross-functional partners/teams
• Ability to coach and mentor employees on a one-on-one basis as well as in a group
• Other:
This position is in Titusville, NJ and may require up to 15% domestic travel for conference attendance and company meetings.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
