MyStudio is a software-as-a-service suite of products that gives fitness, martial arts, and other membership-based business studio owners the freedom that comes from automating and simplifying how customers buy from them — making them more money at all hours of the day, saving them money, and granting them more time.
About the Role We're looking for a Manager of Customer Onboarding to lead and elevate our Onboarding team. You'll play a pivotal role in driving our customer onboarding process, improving time-to-value and client satisfaction, reducing churn, and developing a high-performing team.
Responsibilities Team Leadership: Oversee and mentor the Customer Onboarding team, managing performance, KPIs, and growth.Customer Escalations: Address and resolve client issues effectively.Process Optimization: Streamline workflows and identify automation opportunities.Cross-Department Collaboration: Partner with teams across the company to improve processes and enhance client outcomes.Strategic Impact: Drive key metrics like net revenue retention and upselling through strategic initiatives and risk management. Requirements 5+ years in Customer Onboarding, Customer Success, Account Management or in other relevant roles3+ years in leadership rolesProven track record of defining and shaping the Customer Onboarding experience in the SaaS environmentStrong communication, coaching, and change management skills.Proven ability to analyze data, resolve conflicts, and inspire teams.Experience with CRM tools (HubSpot preferred).A proactive, customer-focused mindset with a knack for problem-solving. Please note this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities are subject to change.
Why Work For MyStudio? The chance to get in on the "ground floor" of a tech company with startup energyThe ability to make a difference from day oneThe power to make a positive difference in fitness, children's education, and other membership-based industries doing admirable workA competitive salary, bonus program, and benefits, commensurate with your experienceHealth insurance, 401K, paid time off, and sick leave for full-time team members Compensation Range: $85,000 - $90,000 base salary plus performance based bonus
Work Environment In-office position based in Fairfax, VA, a suburb of Washington, DC.
Interested? Please read this posting carefully, visit our website (www.mystudio.io), learn about us, and then apply. We are excited to grow our team, so if you're a good fit, expect this process to move quickly.
Pre-Employment Background Checks All offers of employment are contingent upon clear results of a thorough background check.