Manager, Operations Analytics

About Omnidian Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best through our passionate teams, our innovative technology, and by creating an amazing customer experience. We're a well-funded, growth-stage, B Corps certified company offering the potential for enormous impact, both on our products and on the world. We are headquartered in Seattle, but are open to remote location depending on role and if a candidate resides in a state we currently employ in. The Job This role will lead and implement key areas of Omnidian's operational analytics strategy, with a focus on driving data-driven decision-making across our service delivery platform. This role reports directly to the COO and offers a unique opportunity to engage with Omnidian's leadership team to provide cross-functional insights and reporting that optimize operational efficiency and performance.
\n What You'll DoAt Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing:Operations & Stakeholder Partnership (40%) Partner with senior leadership across the business to identify and address key operational challenges and opportunitiesProactively analyze operational data to identify trends, risks, and opportunities for improved operational efficiency, specifically in contact center operations and back office operational processesTranslate business needs into clear analytical requirementsPrioritize projects and initiatives based on potential impact and alignment with strategic goalsEffectively communicate findings and recommendations to stakeholders at all levels, including executive leadershipBuild strong relationships with stakeholders across the business (including other departments like Product, Marketing, Sales, and Client Success) to foster a data-driven cultureAnalytical Design, Implementation, and Insights (40%) Support data quality and accuracy through collaboration and partnership with the Data Management teamLead the development and implementation of key performance indicators (KPIs) for operational teamsDesign, develop, and maintain reports, dashboards, and visualizations that provide clear and actionable insights into operational performanceLeverage advanced analytical techniques to identify trends, patterns, and insightsStrategy & Research (20%) Conduct research and analysis to support strategic planning and decision-making related to operationsDevelop data-driven narratives and presentations to communicate complex information effectivelyStay informed about industry trends and best practices in operational analytics Who You AreA highly analytical and results-oriented individual with a passion for using data to drive operational improvementA strong communicator with the ability to translate complex data into clear and concise insights for various audiencesA collaborative team player who can build strong relationships with stakeholders across different functionsA proactive problem-solver who can identify and address operational challengesA leader who can inspire and motivate others to embrace data-driven decision-making Experience You'll NeedExperience preparing and communicating analytical insights to senior managementProven ability to lead and manage analytical projects7+ years experience with Business Intelligence tools4+ years experience writing, updating, and optimizing SQL queries3+ years experience with Databricks or similar Data Lake / Warehouse tools (e.g., Snowflake, Bigquery, Redshift)Experience with statistical analysis and modeling techniquesProficiency in Excel & Google Sheets Experience That's a PlusExperience in advising senior management on data insights strongly preferredProficiency in Python is preferred but not required, particularly with analytical packages (pyspark, pandas, numpy, matplotlib)Experience in the energy industry, particularly solar, is beneficial but not required.Experience with Sigma Work-Life and CultureAll of our roles offer the opportunity to work remotelyIf you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown SeattleIf you are near one of our employee clusters, we offer one or more local gatherings per yearWe provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four yearsWe offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employeeWe love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefutureWe are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company? Grow With UsWe mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examplesWe're a fast-growing startup, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 
\n$102,000 - $138,000 a year
Midpoint: $120,000 Comprehensive Benefits: We've got you covered with 100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Up to 15%, because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Committed to Parity: We place candidates within the band based on professional experience, not negotiating skills, as part of our overall effort to avoid gender pay discrepancy.
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We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law. We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.