Manager, Risk Management, Brand Protection - EMPJob ID: 2779955 | Amazon.com Services LLC
Scope – Manager, Risk Managers will lead teams which will be responsible for close looping the Executive Escalations (EEs) through a structured Write-up (WU) process, for Vice President (VP)+ stakeholders. They are expected to navigate between risk, program and product management seamlessly and work with WW program teams for abuse investigation, RC/PA finalization and seeking directors and higher approval and alignment.
Strategy: KTLO - RMM maintains subject matter expertise and current industry knowledge to train and advise leadership on emerging trends and their potential impact on organizational roadmap and operational planning (OP1/2, 3YP). They possess a global view of abuse landscape and advocate for scalability and sustainability throughout the organizational strategic and operational planning to achieve VP level goals (for example – 24-hr IRA, 6-hr sev-1, 14 –day and 21-day WU delivery).Continuous Improvement - They will leverage competitive benchmarking and Voice of the Customer to suggest novel opportunities or approaches for enabling VP level EE goals. They create detailed plans with a measurable success criterion, escalate effectively, navigate through trades-offs (time vs. effort vs. results), and consistently communicate progress. RMM will drive improvements to risk areas that are quantified with metrics; and proactively seek out new and improved data/mechanisms for continuous improvement.Managing Risk Tolerance - RMM makes recommendations to leadership on opportunities for risk mitigation based on established risk tolerance. This includes challenging the status quo to refresh risk measurement and recalibrate risk tolerance.People/Organization - RMM continuously builds a network of talent by actively participating in the recruitment process and making right hire decisions to troubleshoot significantly complex risk scenarios. They create mechanisms to help onboard new talent and mentor them to improve their skills and ability to get things done. Complexity/Ambiguity: They are expected to navigate through extreme ambiguity, operate with significant autonomy and discretion to define and understand acceptable risk tolerances, manage those tolerances, and optimize or find value in risk avoidance- while investigating the executive escalations.
Stakeholder Engagement: They will be working directly with Sr management and director level stakeholders across 140+ program teams to expedite alignment on EE business goals and strategies pertaining to SLA-cost-quality improvement.
Scale of Impact: A large part of this leader's responsibility is to engage with senior/director level stakeholders across program teams and keep them aligned on overarching EE mental models and strategies to consistently and sustainably achieve our EE SLAs- specially when there are frequent disagreements.
BASIC QUALIFICATIONS· Experience defining program requirements and using data and metrics to determine improvements
· 5+ years of experience delivering cross functional projects
· 5+ years of experience in program or project management
· 5+ years of experience working cross functionally with tech and non-tech teams
· Bachelor's degree required.
· 5+ years of relevant experience in Project Management.
· 5+ years managing global stakeholders in cross-functional projects.
· Exceptional written, verbal, and interpersonal communication skills; proven ability to guide cross-functional teams through influence versus direct management.
· Ability to deal with ambiguity in a fast-paced environment where not all processes and procedures are clearly defined. Agility to change directions quickly as needed.
· Ability to diagnose problems, identify root causes, and develop and drive appropriate solutions.
· Positive, proactive and always able to exercise great judgment.
· Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative.
· Ability to operate simultaneously and effectively in both tactical and strategic mode.
PREFERRED QUALIFICATIONS· Experience with e-commerce related processes and programs.
· Certified Project/Program Management credentials.
· Experience leading global program initiatives and/or process improvement efforts.
· Strong analytical and quantitative skills; strong bias towards data-based decision making and strength with financial and operational analysis.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Posted: October 26, 2024 (Updated about 15 hours ago)
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