Role: Sr. Incident Manager, Tech Lead
Location: Fort Mill/Charlotte (ONSITE - LOCAL)
The Senior Technical Lead, Incident Manager will collaborate with the entire range of technical resources within the Business Technology Services (BTS) organization to establish and maintain technology standards and evaluate new technologies and designs to enable this Fintech company to achieve its business goals in the most economical, scalable, and supportable way. Details of the role: Key contributor to technical project design, review, and research. This person will be a senior technical resource who will lead design discussions and actively participate in system evaluations, design, development and implementations. Assist in the establishment and maintenance of written technology standards and best practices. Develop clear and organized documentation aimed at both highly technical as well as non-technical, business oriented audiences. Key Contributor to the development and execution of an enterprise-wide technical roadmap. Key contributor on the recommendations and visions for short, mid, and long term technology plans. Lead functional teams in systems integration and design, including writing operational specs and requirements management. Develop and deliver engaging technology presentations, overviews, and training for diverse audiences. This role requires strong communication skills. Contribute as a senior technical resource for others and act as a technical advisor to management. Qualifications: Bachelor's degree in Computer Science or equivalent experience with a minimum of 7 years of experience. Expertise in systems architecture, engineering, administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures. Experience with network architecture including experience with load balancing equipment, switches, routers, and network troubleshooting. Hardware systems design, enterprise storage and disk subsystems, cluster management, troubleshooting. Web and application server expertise including administration, configuration, troubleshooting, and performance tuning Thorough understanding of Network, application, and data security best practices. Experience with very high volume OLTP Databases and large data warehouse environments. Experience with Active Directory, LDAP, .NET, SQL, Visual Studio, TFS, SOA, WebSphere MQ (MQSeries), TIBCO and Enterprise Service Bus (ESB). Experience with identity management, including authentication and entitlement services Excellent systems documentation and architecture diagram skills. Excellent verbal, written, and presentation skills. Knowledge of the broker dealer business, project management methods, SOX and other audit controls is a plus. Knowledge of ITIL, COBIT and Informatica is a plus. Ideal Candidate Profile: Senior Incident Manager: Extensive experience (several years) handling high-profile incidents. Strong Communication: Excellent verbal and written communication skills are crucial (50% of the role). Command & Control: Proven ability to take charge and manage complex situations. Governance Experience: Demonstrated experience with incident management best practices and frameworks. Technical Skills: Familiarity with ServiceNow (ITSM), Dynatrace (APM), Grafana (data visualization), or similar alerting/diagnosis tools preferred. Experience with a variety of enterprise applications is a plus. Leadership: Experience effectively communicating with and leading teams. Additional Points: Training: minimal training available, the role requires someone who can be operational within a couple of weeks. Incident Management Background: Enterprise incident management is preferred. Understanding how to handle different types of incidents is crucial.
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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