Managing Partner - Industries Capabilities Center Location: USA, GA, Atlanta or USA, IL, Chicago
Type: Full Time
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first.
About the Team Workday's Strategic Customer Engagement practice focuses on stewarding subscribers of our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning.
About the Role As a Managing Partner, you are accountable for the overall success of a portfolio of deploying and production customers potentially across multiple industries (including banking, insurance, and healthcare). The role will concentrate on customers using our subscription adoption product, Workday Success Plans.
Areas of Responsibility Advocate for assigned customers across Workday Orchestrate resources to fulfill Workday's obligations Promote a remarkable experience that smooths future renewals Collaborate with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem Develop and sustain customer executive relationships Maintain accurate contact records of customer interactions in CRM software Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer Engage the appropriate workmates to support account planning, feature adoption, and ecosystem activation strategies Serve on and actively participate in customer steering committee meetings Provide direction and support to a customer's implementation team especially as it relates to scope, budget, timeline and critical deployment issues Receive concerns from customer executives and coordinate workmates to resolve the situation Work with a customer to drive steady adoption of Workday's innovation by matching new features and products to relevant business outcomes Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday's Customer Experience organization and use the features of their Success Plan Seek customer stories and champions who will speak with prospective customers Collaborate with other workmates in the Strategic Engagement practice around the world to advance the tools and techniques that produce a remarkable customer experience Basic Qualifications 6+ years project or program manager level experience within a SaaS HCM/FIN arena 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate Other Qualifications Industry exposure to banking, insurance, asset management, management consulting, technology consulting, staffing, acute care, or healthcare technology Able to deliver customer presentations Able to write an internal customer account plan Able to travel up to 50% Experience with diplomatic coordination or collaboration with executives Consistent record of positioning / selling professional services Experience working with software sales teams to position / sell additional software products Ability to handle / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets Leadership abilities to motivate and coordinate a matrixed team of individuals at multiple levels within an organization Willingness to 'roll up one's sleeves' and assist wherever needed Great teammate who will work across the organization to continue improving the way we stay relevant for our customers Workday is proud to be an equal opportunity workplace.
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